Regional Operations Manager

Purpose of this positionThe Operations Manager is responsible for the smooth operations of the facility as well as the managements of staff, satisfaction for the members and delivery of high standard fitness offering.Requirements for KPA's OperationsManage the day to day facility operations including:BrandClub look and feelFacility upkeepBrand standards complianceEquipmentAccurate completion of preventative maintenance scheduleHealth and SafetyEnsure the compliant completion of all Health and Safety related matters within the facility. ServiceMember ResolutionManage and resolve all member queries relating to the Operations departmentMember interactionEngage with members in a friendly and professional manner as per company standards PeopleEmployee DevelopmentDemonstrate commitment to the continuous personal and professional development of yourself, the team and your colleaguesStaff RetentionManage staff performance and morale to build a lasting and effective team FinancialNet Member Movement (NMM)Manage the quality of service received by members through the speedy and effective resolution of queries to minimise cancellations whilst assisting sales with new memberships in order to maintain a positive net member Movement.Controllable CostManage and monitor all consumable stock control within the facility..Experience & CompetenciesGeneral Management experience - sales and operatinalAble to manage a multi-disciplined teamPassion for standards and cleanlinessExperience in fitness/related industry advantageAble to work at peak times (including evenings and weekends) essential.We invite you to send your CV through to the Zein on:If you are an employee of Planet Fitness, please ensure that you follow the internal application process.If you have not heard back from Planet Fitness within 14 days, consider your application unsuccessful
#J-18808-Ljbffr