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Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients' investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.
Job purpose
We are looking for an experienced receptionist to join our team. The successful candidate must have excellent interpersonal skills, be a self-starter with loads of initiative and the ability to take charge when required. The primary responsibility will be to create an exceptional first impression for visitors, clients and employees. You will be required to maintain a professional and efficient front desk operation. You will serve as the face of the company, providing positive and attentive customer service.
The role requires you to be professional and be able to communicate at all levels. Interaction with Exco and Senior staff happen on a daily basis, and this must be executed efficiently and professionally. Candidates should be familiar with business etiquette and have keen attention to detail.
Key outcomes
The following outcomes will be expected to be achieved by the Receptionist:
• Welcome guests and clients with professionalism and warmth.
• Answer incoming calls, provide information, and transfer calls to appropriate departments or individuals.
• Manage and maintain a tidy and organised reception area.
• Coordinate and schedule meetings and appointments.
• Book and manage meeting rooms, ensuring they are set up and equipped as needed.
• Assist with ordering of refreshments for meetings as well as ensuring consumable stock levels for Front of House are maintained.
• Ensure support staff, (catering, cleaning and maintenance) execute all tasks timeously in Front of House.
• Monitor and respond to emails and enquiries in a timely manner.
• Assist with administrative tasks such as data entry, filing, and maintaining records.
• Handle incoming and outgoing mail / courier / packages / newspapers.
• Ensure correct process for legal documents received are followed.
• Collaborate with other departments to ensure smooth operation at all times.
• Manage all aspects of Access Control for the organisation (ZK).
• Assist with admin in respect of Occupational Health and Safety.
• Responsible for credit card expenses for the department.
• Order flowers / gifts, etc.
• Serve on the Emergency Team (Safety Rep / First Aider) assist with evacuation of all persons in the FOH during an emergency/fire drill.
• Monitor CCTV camera footage for Head Office as well as Regional Offices (where applicable).
Performs secretarial and general office duties (telephone calls, filing of confidential correspondence, typing et cetera) for either one or more employees. Should be proficient in related computer software products. May use shorthand. Works under intermittent supervision.
What will make you successful in this role?Qualifications and experience
• Grade 12
• A Secretarial Diploma or similar qualification will be advantageous
• Proven experience as a Receptionist or similar role for at least 5+ years.
• Own transport with valid driver's licence.
• Excellent proficiency in English and Afrikaans.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Strong organisational skills with the ability to multitask and prioritise in a fast-paced environment.
• Monday to Friday - Working Hours: 07h30 – 15h30 at Glacier Place, Tygervalley
• MS Office at intermediate level (Outlook, Word, Excel, PowerPoint)
• Planning and Organising
• Attention to detail
• Interpersonal skills
• Client Focus
• Cultivates innovation
• Collaborates
• Being resilient and adaptable
• Verbal and Written Communication skills – Written and Verbal (English)
Attributes
• Positive, enthusiastic attitude
• Teamwork
• Ability to thrive under pressure
• Honesty, integrity and respect
• Ability to adapt to change
To apply
Please submit your application by 1 August 2024.
Qualification and Experience Grade 12 and Diploma/Certificate with 2 to 4 years related experience.
Knowledge and Skills Reservation Management
Secretarial Support
Administration
Manages various Stakeholder queries and support
Personal Attributes Communicates effectively - Contributing dependently
Plans and aligns - Contributing dependently
Action orientated - Contributing dependently
Optimises work processes - Contributing dependently
Build a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies Cultivates innovation - Contributing dependently
Customer focus - Contributing dependently
Drives results - Contributing dependently
Collaborates - Contributing dependently
Being resilient - Contributing dependently
Turnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformationThe Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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