Job Description
Fourways Multifranchise is on the lookout for a receptionist. The purpose of this position is to deliver reception duties in order to respond to visitors, clients, and other related queries accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.
Position Overview
Purpose
To deliver reception duties in order to respond to visitors, clients, and other related queries accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.
Specific Role Responsibilities
GENERIC JOB OUTPUT
PROCESS AND GOVERNANCE
Deliver on agreed performance targets according to set procedures and service level agreements.
Execute work in line with governance and compliance processes.
Identify and apply known solutions to operational challenges and escalate unresolved issues.
Record and report on transactional activities to provide timely and accurate information for decision making in the area of accountability.
Plan for, administer, and process receptionist-related tasks and activities effectively and efficiently in alignment with performance objectives.
Respond promptly to calls in a professional manner, ensuring excellent and accurate client service.
FINANCE
Execute work activities effectively and efficiently in order to maximise financial performance and profitability.
CLIENT/CUSTOMER
Deliver services that create a culture which aims to exceed customers' expectations in all aspects of the business.
Deliver work activities effectively to satisfy customers.
Assist customers with queries and direct them to the relevant department to ensure prompt and effective resolutions, enhancing customer experience.
PEOPLE
Attend training initiatives to improve work quality and enhance own skills.
Own and live up to company values.
GENERIC JOB COMPETENCIES
TECHNICAL COMPETENCIES
Administrative Support: The provision of effective administrative support to internal and external stakeholders.
Communication: The ability to exchange information and ideas in a clear and concise manner appropriate for the audience, in order to explain, persuade, convince, and influence others to achieve the desired outcomes.
Conflict Management: Being able to identify and handle conflicts sensibly, fairly, and efficiently. Resolving conflict before it becomes a major obstacle to the work environment and critical in relation to customers.
Manage personal work priorities and professional development: The competency reflects on and demonstrates employee accountability towards their own professional development and sets the environment for corporate social responsibility and the competence essential to advance corporate citizenship.
Reception and office assistance: This competency demonstrates the knowledge and skills required to perform the work of a receptionist and related office administrative duties within the context of generic organisational workplace requirements, needs, and practices.
Qualifications and Experience
Minimum Experience
1 - 2 years experience in a similar environment.
Experience within the motor industry.
Minimum Qualification
Matric.
Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04.
Skills and Personal Attributes
Minimum Requirements
Computer Literacy in Business Applications.
Industry legislative compliance/knowledge.
Good Communication Skills.
Well spoken.
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