Receptionist/Admin Assistant

Our client is seeking a professional and organized Receptionist/Admin Assistant to join their team at the head office of their hotel and lodge group. The ideal candidate will be responsible for providing exceptional front-line customer service, managing administrative tasks, and supporting daily operations to ensure a smooth and efficient office environment.
Key Responsibilities:

Greet and assist guests, clients, and visitors in a friendly and professional manner.
Handle incoming calls, emails, and correspondence, directing them to the appropriate departments.
Manage appointment scheduling and maintain the office calendar.
Perform general office duties including filing, data entry, and document preparation.
Coordinate with other departments to facilitate effective communication and operational efficiency.
Assist with reservations, bookings, and guest inquiries as needed.
Maintain office supplies and equipment, ensuring a clean and organized work environment.
Support administrative projects and special events as required.

Requirements:

High school diploma or equivalent; additional certification in office administration or hospitality is a plus.
Proven experience as a receptionist, administrative assistant, or similar role.
Excellent communication and interpersonal skills.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and office equipment.
Strong organizational and multitasking abilities.
Ability to handle sensitive information with discretion and maintain confidentiality.
Professional appearance and demeanor.
Flexibility to work varied shifts as needed.


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