Key Responsibilities: 1. Quality Assurance Strategy: Develop and maintain a comprehensive quality assurance strategy for our training programs. Define and implement quality standards, guidelines, and best practices. Manage accreditations and renewals with regulatory bodies (QCTO, SABPP, TETA, Services SETA, Construction SETA, UMALUSI, DHET). 2. Process Development and Implementation: Design and implement quality assurance processes for curriculum review and training delivery evaluation. Create quality control mechanisms to ensure materials meet established standards. 3. Training Evaluation and Analysis: Develop and administer methods to measure training program effectiveness and participant satisfaction. Analyse data to identify trends and opportunities for improvement. 4. Audit and Compliance : Conduct regular audits to ensure compliance with industry regulations. Collaborate with regulatory bodies and industry associations as required. 5. Continuous Improvement: Work with subject matter experts to implement improvements based on evaluation findings. Recommend and implement enhancements to training content and delivery techniques. 6. Quality Management System: Manage and maintain the QMS system. Review policies and ensure the availability of qualified facilitators, assessors, and moderators. 7. Documentation and Reporting: Maintain records of quality assurance processes and findings. Prepare and present regular reports to senior management. 8. Training Staff Development: Provide training and guidance on quality standards and assessment methods. Foster a culture of continuous learning within the team. 9. Stakeholder Collaboration: Collaborate with various teams to align quality assurance initiatives with organizational goals. Address client-specific quality assurance requirements. 10. Problem Resolution: Investigate and address training-related issues and develop corrective action plans. 11. Emerging Trends and Best Practices: Stay current with industry trends and integrate innovative approaches to enhance training quality. 12. Miscellaneous: Undertake special projects to support continuous improvement in training quality. 13. Learning Material: Review and develop learning materials in line with SAQA requirements. 14. Administration: Plan and execute training projects and complete related administration. 15. Recruitment: Assist with the recruitment of learners for various training programs. 16. General: Keep abreast of training trends and provide weekly feedback to the management team. Uphold and promote our image and branding. Qualifications and Skills: Bachelors degree in Education, Human Resource Management, Quality Management, Business Administration, or related field. At least 5 years of proven experience in quality assurance or training management, preferably in a training or education environment. Strong knowledge of quality assurance methodologies and tools. Excellent analytical and problem-solving skills. Strong project management and organizational abilities. Proficiency in data analysis and reporting tools. Exceptional communication and interpersonal skills. Ability to work independently and with diverse teams. Familiarity with learning management systems (LMS) and training technology is a plus.
