About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Title: Professional Service Manager
As a PS Manager you will be responsible for managing projects to implement new products for financial institutions. The PS Manager will be responsible for directly managing the team of project managers, the project pipeline of the team, and working with leadership to drive priorities. In addition, the PS Manager will be responsible for the overall Professional Services P&L of the country, as well as selling Professional Services and its developed solutions to our customers. The person will work with Sales Account Managers on forecasting, account strategy, planning, and participate in the development, presentation, and sales propositions.
Position Summary & Key Areas of Responsibility
Manage project pipeline
Develop and track KPIs in tandem with leadership
Drive project execution such that annual country targets are met on revenue and profit
Work with Project Managers to remove blockers and solve issues
Engage with customers when appropriate to assist with difficult projects
Escalate issues within the organization, working with leadership as appropriate
Ensure the PM team is delivering a high level of customer satisfaction
Drive annual projects and improvement initiatives
Refine, improve, and create processes the PM team will use
Understand internal influences in the organization
Understand what's important to the project and priorities
Directly supervise employees providing coaching, development feedback, and handling quarterly performance reviews
Encourage successful communication among team members
Opportunity creation and upselling existing Professional Services offerings around operational outsourcing, security advisories, development outsourcing, customized system development on large scale networks in the Financial, Government, ecommerce, Switching, and security domain.
Basic Qualifications
Bachelor's or Master's Degree preferably in Computer Science
6-8 years' experience managing a team of Professional Services consultants and overseeing the day-to-day activities
At least 4 years' experience in the Digital Banking industry
Natural leadership abilities to encourage and drive the team to success
Outstanding communication skills
Experience with complex project management
Excellent organizational skills and ability to juggle multiple priorities
Ability to recognize high-level opportunities for improvement and change
Strong attention to detail with excellent follow up and tracking skills
Ability to develop senior level business relationships
Ability to articulate the value of a complex solution sale in technical terms to support our customer experience platforms
Strong teaming skills and demonstrates proactive leadership
Proven track record of exceeding quotas consistently
Be reliable, enthusiastic and have a 'can-do' attitude towards achieving objectives
Be passionate about technology and how it can be used to "make the everyday easier"
Be passionate about Continuous Improvement
Lead by example
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
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