IT Project Manager Work With The BestAt Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career.
We're always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.Are you ready to take the next step in your career?The purpose of this position is to manage, design and deliver projects for transitioning new business and Business Improvement for existing clients 1.
Project Management Leads projects within a programme or independently manage projects, typically of high risk and complexity Assists with programme scope Responsible for identifying and troubleshooting problems and risks/issues Supports the project sponsor in delivering the benefits declared for the project Manages all aspects of the project, which will typically include managing multiple groups of staff, contractors and third party suppliers Liaises with all stakeholders including clients on the day to day aspects of the project Contributes to bids for new contracts with either new or existing clients, with responsibility for producing cost models and plans for delivering the proposed solutions.
Completes project closure activities including retrospective reviews for continuous improvement2.
Project Office Develops structures and processes to deliver change and new projects to reduce costs and improve customer service.
Manages and delivers large changes and projects Assumes accountability for the success of engagements, ensuring that services provided are integrated Provides input into budget allocations Delivers projects to agreed scope, time, budget, quality standards and client satisfactio3.
Stakeholder Management Identifies key stakeholders in current and future consulting opportunities to ensure the appropriate level of interaction and decision-making Devises communication processes for stakeholder groups to ensure stakeholder expectations are met Establishes and maintains effective relationships with clients4.
People Management Ensures the development of key capability to deliver departmental objectives Recruits and manages direct reports to ensure the Merchants brand remains the employer of choice Provides guidance and support to direct reports to ensure a culture of transparency and collaboration Identifies strengths and areas for development in direct resources to ensure appropriate allocation of tasks Establishes, manages and measures achievable, specific and realistic goals for direct reportsEnsures direct reports receive opportunities for development Requirements 3 years complex project management experience in a lead position through multiple work streams 7 years Contact Centre background Proven project management and consultancy delivery
