Provincial General Manager: Gauteng

Job title : Provincial General Manager: Gauteng
Job Location : Gauteng,

Deadline : January 04, 2025

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Job Description Provincial General Manager  Accountability:  Formulate and execute Everyday Advice and Distribution (EAD) strategy in the province. Formulate and execute Face to Face distribution strategy into specific performance objectives contracted with the provincial management teams in line with Everyday Advice and Distribution strategy.  Assume ownership (sponsorship) on behalf of EAD for the execution and delivery of assigned strategic objectives defined as part of the EAD strategy. Drive the translation and execution of EAD Strategy in conjunction with the Provincial Management Team (Support Leaders, Regional Managers, banking and product partners) to develop objectives by contracting deliverables with the team, ensuring the top-down filtering of these objectives. Accountable for achieving consistent and profitable revenue growth with the implementation of the strategic objectives. Ensure that approval and buy-in is obtained for the overall approach prior to execution by means of presentations and personal interactions to ensure effective change management. Ensure to convert the strategic objectives into tactical provincial plans that allow Regional Managers, Support Leaders and the Branch Networks to compile performance plans for all staff in order to contract the sales targets. Manage the implementation of the provincial plans in order to determine the return on investment (ROI), in collaboration with the Management Accountant, of the strategy and objectives by stringent analysis of the sales and business performance of the province. Contribute to the development of the budget (Short-term Plan), 18 months forecast (MTP) and RAF (Revised Annual Forecast) by providing input on the business plan and conducting sensibility checks on the financials.  Facilitate the formulation and management of provincial operational plans via planning sessions with stakeholders including banking and product partners. Represent the province at the EAD Exco to provide feedback on province performance and future strategies to increase sales drive. Engage regularly with provincial staff members to gain an understanding of challenges and ensure real employee engagement on all levels by involving the provincial team leadership. Monitor and address sales performance within the province by reviewing relevant MI and removing barriers to achieve targets. Review capacity and growth of deployed resources in order to identify where resources should be reallocated, developing a short, medium- and long-term deployment plan for the province to ensure sustainability of the business. Ensure review of the provincial training offering for the up skilling of provincial staff, including compliance, product and sales training.  Serve as the Key Risk owner for EAD within the province ensuring the: Identification, reporting and management of risks emerging within the business. Management of remediation actions to address business risks Representation on the ERC and other risk-based forums Engagement with the risk community to monitor and address focus areas as they emerge. Represent EAD in the provincial risk committees. Accountability:  Stakeholder Management Represent EAD on a provincial level by building relationships with other business unit leaders and actively contributing on provincial (banking) forums.  Provide consistent communication of EAD messaging as appropriate to the province, staff and stakeholders. Position EAD provincial staff to develop solid working relationships with the corresponding banking and product counterparts. Represent EAD at any applicable provincial / regional industry bodies. Establish and maintain relationships with external product and service suppliers at provincial / regional level.  Focus on improved cross sell, product penetration and client retention in  collaboration with key banking and non-banking product partners. In collaboration with other business units promote lead generation, sharing of ideas and best practices to improve collaborative engagement across the  organization.   Work collaboratively to drive improved customer experience, improved quality of products and high standards of performance within the province.  Translate and execute on interlock targets proactively with the business units and manage through regular and consistent reporting. Drive the integration and optimization of EAD within the broader banking operation.  Accountability:  Business Management Formulate and manage the operational plans to achieve the targets. Coordinate the efforts of the different operational areas under management to ensure process and operational efficiency in driving achievement of the objectives. Agree targets and take accountability for the overall achievement of performance objectives in the business area in terms of cost management, customer experience, governance, risk and compliance. Review performance against balanced scorecard components as contracted and agreed with the Managing Executive, discuss gaps and agree action plans to close gaps. Analyse business performance to identify current and future trends and execute suitable plans to address as appropriate including the effective management of underperformance. Benchmark productivity of the province against industry standards and create  measures to improve productivity. Agree and manage service offerings and SLAs with internal customers (agree  annually and measure on a monthly basis). Identify opportunities and implement marketing and sales initiatives/campaigns to increase sales volumes of the province in achievement of overall objectives. Agree targets with Bank representatives at provincial level per segment and channel during annual target negotiations. Communicate the targets to EAD staff by presenting the information, engaging on set targets and evaluating the achievement of targets during performance management discussions. Escalate specific requirements from the provincial SBU teams to the national office to ensure that the EAD CVP is on par with provincial requirements. Ensure alignment of EAD strategic plans with the bank's focus areas to maximize value. Accountability:  People Management Ensure the development of a high-performing team through embedding formal. Performance Development and formal/informal coaching and mentoring as appropriate. Instill a culture of rigorous and robust performance management and recognition within the team to drive continual improvement and efficiency. Identify and execute on training and development needs for managers and ensure they do the same for their teams.  Conduct regular succession planning and talent management sessions to ensure ongoing development and improvement of the team. Develop, maintain and execute a recruitment pipeline to grow and develop the team, aligned to the group HR capability and processes and well as the approved provincial workforce plans. Serve as the second level escalation point for all grievances raised within the business unit. Develop appropriate action items to address employee survey outcomes as appropriate for the business unit and province. Ensure a positive employee experience and to support the group's ambitions to become the employer of choice. Accountability:  Operations management, Governance and Control Liaise closely with the sales enablement function to ensure effective alignment and provision of: Business Continuity Sales and support process mapping and documentation Advice process support and governance  Analyse effectiveness of processes and systems in use in the province and decide on the improvements to be implemented.  Ensure the provincial staff complete all compliance/regulatory training and attestations and sign off for the EAD area. Escalation of deviations of policies and procedures to applicable risk, product and process owners, ensure appropriate consequence management is conducted in response to any breaches. Ensure the effective management and execution of the JML processes in respect of on/off boarding, systems and physical access control. Accountability:  Customer Service  Engage regularly with the customer experience capability to gain insights and understanding into service-related issues, trends, performance and resulting actions. Work with managers to resolve all escalations of client queries and/or complaints within the agreed turnaround times.  Facilitate collaboration between managers to share information on common gaps and quality issues in service delivery. Monitor volumes and nature of complaints/queries received to ensure that customer service standards are upheld at a high level. Work with managers to develop corrective actions for recurring issues and request in-depth investigations take place.  Liaise closely with the product support teams to monitor turnaround times, support agreements, issue management and performance overview in accordance with agreed service level agreements and product interlocks. 
Education NQF Level 7: B Degree BCom Degree BCom Accounting/Legal NQF Level 7 CFP (Preferred)
Required Experience 15 years working experience in the financial services industry.  8 – 10 years' experience in a Senior Management / Executive level in an insurance business/service sales environment  5 years' experience in managing Insurance Sales business at a senior management role.

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