Empowering Africa's tomorrow, together…one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo build and maintain professional business relationships across a portfolio of Private Wealth clients, by achieving financial targets, proactively acquiring new clients, and improving customer experience, all within the scope of the Bank's risk, regulatory and compliance frameworks.Job DescriptionAccountability: Build customer relationships in the preferred market segments:Own the primary relationship with our clients by being the client's main contact point and work collaboratively with specialists (i.e., financial and estate planners) to ensure that our clients experience the full spectrum of our value proposition.Achieve the required contact strategy relevant to your portfolio based on client segmentation.Build, maintain, and execute on client relationship plans to fully understand clients' needs.Secure new business through interaction and engagement with current and prospective clients and lead generation.Ensure retention of clients within acceptable targets and apply remedial actions where appropriate.Consistently achieve customer satisfaction scores as per the agreed threshold.Work seamlessly with the sales support team to ensure they can support you in your portfolio.Accountability: Deepen relationships with our customers:Prepare weekly performance discussions with Area Manager Coverage to review client contact plans.Review and negotiate pricing structures with clients in line with the Absa Pricing policy.Effectively cross-sell and up-sell appropriate products to clients ensuring compliance with relevant acts.Drive income growth through the acquisition of new clients.Analyze sales achieved against opportunities in portfolios monthly.Complete a monthly analysis of the profitability of the portfolio of clients and make recommendations to the Area Manager Coverage.Accountability: Protecting our assets through appropriate levels of Risk and Credit Assessment:Co-manage high-risk clients' accounts in collaboration with Risk stakeholders.Ensure transparency and open dialogue between credit and the client.Assist with the development of high-quality credit client solutions.Coordinate and drive outstanding client reviews.Ensure arrangements with clients are within the credit guidelines.Take ownership of the portfolio's risk management through consistent application of the bank's regulatory and compliance framework.Accountability: Colleague and Personal Development:Act as backup for other Private Wealth Bankers in case of absence.Keep abreast of developments in the industry to ensure adequate client service.Ensure Continuous Professional Development (CPD) hours are maintained.Complete relevant Compliance, Risk, and role fundamental learning.Attend relevant economic environmental business forums.Subscribe to relevant segment-specific initiatives.Demonstrate the willingness to perform to the best levels to align with Absa's Values and Vision.Preferred Education & Experience:B-degree in Business, Commerce or Management Studies or equivalent NQF Level 7 qualification with five (5) years' relevant experience.OR National Diploma/Advanced Certificate in Business, Commerce or Management Studies, or equivalent NQF Level 6 qualification with 8 years' experience, including 4 years with Non Individuals.Knowledge and Skills:Sales Acquisition and Business DevelopmentCustomer Relationship ManagementFinancial and wealth solutions and planning knowledgeRelationship Banking Risk managementFinancial products knowledge with Superior Communication SkillsData analysis to enable data-led decision-makingEducation:Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups.Absa Bank Limited reserves the right not to make an appointment to the post as advertised.
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