Job PurposeTo prevent and continually minimize risk to the business by ensuring that verifications of prospective new clients are carried out by the responsible roles.Job Description and Key AccountabilitiesAnalyzing and reconciling various types of debit order transactions.Identifying and investigating suspicious or fraudulent transaction patterns.Ensuring compliance with Netcash Debit Order service terms of use.Supporting the bank's risk management framework by identifying and assessing transaction-related risks.Contributing to the development and enhancement of transaction monitoring systems and procedures.Collaborating with internal departments (e.g., compliance, fraud, operations and CX) and external stakeholders (e.g. regulatory bodies).Transaction Processing and Reconciliation: Checking for accuracy and completeness of transaction data. Matching and balancing transaction records with corresponding accounts. Identifying and resolving discrepancies or errors in transactions.Compliance and Risk Management: Ensuring all transactions comply with relevant laws and industry standards. Identifying potential risks associated with transactions and implementing mitigating measures. Providing necessary documentation and information for internal and external audits.Internal Netcash Interaction and Support: Answering client inquiries related to transactions. Resolving transaction-related issues in a timely manner. Effectively communicating with internal and external stakeholders.Reporting and Analysis: Generating reports on transaction volume, trends, and performance metrics. Tracking key performance indicators (KPIs) related to transaction processing. Recognizing unusual transaction patterns or potential fraudulent activity.System Maintenance and Improvement: Identifying opportunities to improve transaction efficiency and accuracy. Documenting and reporting system or process-related issues.Skills and Competencies:Excellent written and oral communication.Excellent computer literacy (MS Office/CRM).Excellent knowledge of FICA, AML and NPS is advantageous.Risk identification associated with prospective clients and transactions.Experience with data analysis tools and techniques to identify trends and anomalies in transaction data.Problem solver.Strong administrative skills.Analytical and detail oriented.Work under pressure and meet deadlines.Work well in a team environment.A passion for customer service fulfilment.Honest, reliable and hardworking.Excellent time management skills.Ability to work independently and in a remote team environment.Self-motivated.Qualifications, Experience, and Job Requirement:Related qualification or experience preferred.Proven minimum 2-3 years' experience within a B2B operations environment, and more beneficially within the transactional/payments/SaaS industry.Applicant must have an UNCAPPED internet connection.
#J-18808-Ljbffr
