Portfolio Manager: Outsourced Business JG 7Portfolio Manager: Outsourced Business JG 7
Commercial and Personal
Location: Centurion
This career opportunity is available at Santam Centurion, Johannesburg for a Portfolio Manager: Outsourced Business, in the Outsourced Business Unit.
What will you do?• Monthly reporting (Focus on deviations and negotiation and implementation of corrective actions)
• Management of Centre of Expertise and binder holder relationship and processes.
• Monthly meetings between Santam OB and binder holder
• Data analysis and corrective actions
• Liaise in review of policy wordings, rating structures and underwriting criteria
• Co-ordinate product development structure and manage the operational implementation of solutions and deal with change management.
• Management and monitoring of agreed mandates/processes of binder holder in terms of:
- Strategy
- Finance
- Claims processes and settlements
- Underwriting
- Systems
- Quality assurance
- Training and development
- Claims bordereaux (double payments and unallocated cash)
- Audits and implementation of audit findings
- Claims process
- Underwriting process
- Finance process
• Management - Together with the binder holder, drive the development and execution of business plan.
• Agree on shared objectives and targets and drive mutual sustainable growth.
• Relationship Management - Drive improved understanding of the customer and overall business (marketplace, channel, consumer, competitive environment, strategy, productivity, profitability and the across value chain).
• Identify customer needs and drive opportunities in line with Santam OB business strategy.
What will make you successful in this role?• Develop and implement growth and profitability plans, per portfolio in the chosen market segments and balance efforts and spend between Personal Lines and Commercial Lines accordingly.
• Identify and communicate opportunities and ensure Binder holder awareness of Santam Outsourced Business (OB) product and service offering.
• Maximize retention of desirable clients.
• Develop and implement retention plans per binder holder portfolio aligned with Santam OB segmentation model as far as possible (renewal process, cancellations, new business).
• Ensure monthly exchange of data to monitor growth and profitability
- Procurement - align with Santam model to ensure cost savings
- Analyse data and regularly ensure that rating structures are updated and aligned with risk
- Retention strategy aligned with the OB segmentation model
- Renewal process aligned with Santam segmentation model
- Data analysis and Client Lifetime Value as per the Centre of Expertise planning
• Enable binder holder to offer and deliver client centric risk management solutions to our target market
- Implementation of Astute (electronic data transfer)
- Knowledge of Binder holder value chain: Procurement, Salvage & Recoveries, Assessors
- Understanding Business Partner client base (segment) and relation to other lines of business
- Ensure alignment of Claims, Finance & Underwriting processes internally and with Santam
- Monitor the application of best practice
• Facilitate binder holder compliance with all regulatory requirements
• Improve core process efficiency and capability
• Drive with the support of Risk Services the implementation of electronic pricing tools
• Minimise claims leakage through effective benchmarking and implementation of best practice processes with all business partners: outstanding estimates, estimation and claims philosophy, salvage and recoveries, assessor's fees, Drive in Centres, procurement, ensure alignment between policy wording and bank of endorsements, monitor double payments and unallocated cash.
QUALIFICATIONS AND EXPERIENCE• Relevant Insurance Qualification
• At least 5 years Outsourced Business experience
• Experience across Personal and Commercial Lines
• Experience with claims negotiation and support
KNOWLEDGE AND SKILLS• Customer Service and Management
• Regulatory & Compliance
• Business processes
• Marketing and Sales Knowledge
• Reporting and Administration
• People Management
• Strong analytical skills
• Strong networking and stakeholder management skills
• Strong communication and relationship building skills
PERSONAL ATTRIBUTES• Interpersonal Savvy
• Manage complexity
• Plans and Aligns
• Builds Effective Teams
• Proven performance in driving business results
Build a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Turnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformationOur employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.
WHO WE ARE:Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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