Pentravel Travel Expert - Bellville, Cape Town

Pentravel, a division of Cullinan Holdings, a leading leisure, travel & tourism company, is seeking a dynamic and customer-oriented Travel Consultant to join their E-commerce team in their offices in Bellville, Cape Town. As a Pentravel Travel Consultant, you'll be responsible for providing exceptional service and expert advice to travelers, creating bespoke travel itineraries, and booking all components of their trips. You'll also be responsible for achieving sales targets and contributing to the overall profitability of the business. If you have a passion for travel, excellent communication skills, and the ability to work well under pressure, we want to hear from you.ResponsibilitiesBuild and maintain strong relationships with customers to ensure repeat business and referralsDesign and sell customized travel itineraries to meet individual travel preferences, budgets, and needsProvide expert advice on travel destinations, including visas and travel insuranceMaximize sales opportunities through upselling, cross-selling, and promoting the company's preferred partnersMaintain accurate records and client details, using the company's operational systemsManage customer complaints and queries in an efficient and professional mannerKeep up-to-date with industry trendsRequirementsMinimum of 1 year's experience in a sales and target-driven roleExcellent communication skills, both written (in email and Live Chat) and verbal (telephone)Strong sales and customer service skillsAbility to work well under pressure and to tight deadlinesProficient in the use of reservation systems, such as Amadeus is advantageousPassion for travel and knowledge of popular travel destinationsAs this is retail travel, the ability to work weekends and public holidays (on a roster basis) is needed.BenefitsWorking in a vibrant culture-centric company.Many learning and growth opportunities means this is a career, not just a job!Work hard, play hard mentality. We love celebrating successes together!Monthly salary, and a lucrative commission structure with unlimited earning potential.When you reach your sales goals you get to travel – YAY!
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