Role Purpose The purpose of the Benefits Specialist (Pension) is to provide support to the specific Benefits team by completing accurate and timeous Pension administrative inputs, checks and document management / filing services to ensure that all People activities are recorded and traceable. The role effectively concludes all aspects pertaining to pension fund administration across various pension and provident funds in the group including but not limited to the administration of retirement, disability, and death claims. The role also renders additional ad hoc Pension support services as required within the function. There is a strong focus on the investigation and administrative support of death claims in this role. Including but not limited to the engagement with various stakeholders during the process to collect information and ensure accurate and timeous completion of the outstanding requirements.Role Description Providing administrative support and processing retirement, death, and disability claims.Liaising with relevant Fund Administrators as well as internal divisional offices and stakeholders.Providing administrative support across the Group Pension portfolio, in accordance with the Pension benefits policies and procedures.Adhering to legislative as required by the benefits function.Escalating concerns or challenges relating to Pension administration and processing immediately to ensure an efficient flow of work is maintained.Coordinating the resolution of queries related to Pension related activities.Providing information on how the Pension funds work and empowering the Service Desk with relevant first line inputs to build the capacity within the Service Desk.Registering new applications, processing, and communicating outcomes, facilitating the transactional activities associated with the Pension portfolio and related requirements.Compiling and updating documents as required. Capturing, loading, and processing of relevant documents on relevant systems.Maintaining databases on Excel.Maintaining filing and recording all required administration on systems for reference and auditing purposes.Making use of official templates and systems for correspondence, memo, and related administrative activities.Updating and maintaining People data in accordance with data standards - Extracting statistical information from SAP and maintaining statistical updates.Ongoing screening of incoming correspondence and addressing according to level of priority for and within the Pension portfolio activities.Participating in Pension fund or related projects and other adhoc activities.Ensuring work is completed according to the sequence required and agreed prioritisation. Qualifications and Experience Diploma in Administration or equivalent - (beneficial).Grade 12, National Senior Certificate - (essential).+2 years in an Administrative Benefits role with exposure to supporting the processes related to Pension or similar benefits offerings in a Group structure - (essential).Demonstrable exposure to the death claim investigations and related administration – including but not limited to the engagement with various stakeholders during the process - (preferred).Experience within the FMCG, retail sector or similar - (preferred).Equal Opportunity Statement Our Group is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included. We are committed to Employment Equity when recruiting internally and externally. Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period. If you don't hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.
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