6 MONTH CONTRACT ONLY:Job Title: Order Entry Data CapturerReporting To: Order Entry SupervisorSubordinates: NoneWorking Hours: 08h00 to 17h00 (overtime may be required)Incentive Scheme: NoThe aim of this position is to capture, process and maintain all information pertaining to client's services accurately & timeously.Minimum Requirements:MatricSkills & Attributes:Excellent verbal & written communication skillsComputer literate – Excel essentialListener experience advantageousExcellent telephone skillsStrong organization and supervisory skillsSolid attention to detail to ensure accuracy of informationJob Function:To receive from the admin coordinator all contracts, costing sheets, and quotations for new and existing clients to capture with extreme care to ensure complete, accurate, and reliable information regarding the client.To ensure that the quotation and the costing sheet are handed to the Technical coordinator so that they can schedule the appointment for the client.To inform the admin coordinator timeously of all queries or incorrect information found on contract, costing sheet, or quotation.Ensure that all information is captured without errors, ensuring the accuracy and consistency of the database which is pivotal to the success of the company.Ensure that all required data is captured correctly on listener.To ensure that all client application forms (CAF) are captured and filed daily.Provide customer record information to Dealers to commence installations and services.Ensure that all original contracts merged with client application forms are handed to the auditor on a daily basis after the client's profile has been captured and updated with all other information on listener for all sales channels including Dealer contracts.Due Diligence Calls made to new Dealer clients to verify contract purchases and communicate to the Dealer Administrators.Ensure that the disciplinary code is adhered to at all times.SOPs must be upheld.Meeting and keeping on agreed upon targets.Ensure SOX compliance at all times.Review invoices to identify any errors before invoice delivery.Maintain and update customers' database.Improvise existing billing procedures to avoid recurrence of errors.Timeous resolution of internal & external customer queries within the agreed departmental/business unit SLAs.To provide telephonic & written communication (feedback) to the bank and region as & when the queries are resolved.Ensure that the Big 5 principles are upheld at all times.
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