Job Title: Order & Administrative Assistant Location: Illovo Job Type: Full-Time/Part-Time Job Summary: We are seeking a reliable and organized Order & Administrative Assistant to manage and attend to all online orders, assist with other order-related tasks, and support administrative functions for our vape store .
This role is crucial in ensuring smooth and efficient operations, providing excellent customer service, and maintaining our store's reputation.
Key Responsibilities: Order Management: Monitor and manage all incoming orders, ensuring timely and accurate fulfillment.
Coordinate with the store team to ensure orders are prepared and packaged correctly.
Track and resolve any issues related to orders, including delays, customer complaints, and returns.
General Order Assistance: Assist with the processing and management of other online orders or deliveries as needed.
Liaise with delivery partners and customers to provide updates and handle inquiries.
Administrative Support: Manage the administrative tasks related to the vape store's presence, including inventory management, updating product listings, and maintaining accurate records.
Assist with customer inquiries and support through various communication channels.
Prepare and maintain reports related to order volume, customer feedback, and sales performance.
Customer Service: Provide excellent customer service by addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.
Handle any order-related complaints professionally and in a timely manner.
Other Duties: Support other administrative tasks as required, including data entry, scheduling, and general office duties.
Contribute to team efforts by accomplishing related tasks as needed.
Qualifications: Previous experience in order management, customer service, or administrative roles is preferred.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Proficiency in using basic computer applications (e.g., Microsoft Office).
Reliable, punctual, and able to work independently.
How to Apply: Please send your resume and a brief cover letter explaining your interest in this position to ******.
Applications will be reviewed on a rolling basis.
Job Types: Full-time, Part-time Pay: From R5500,00 per month #J-18808-Ljbffr
