Ops Manager: DCO Field Support/Workgroup SerResponsible to manage a group of end user support specialists who are responsible for maintaining & supporting end user devices. Also manage resources (People, Finance, Equipment) and coordinates activities in support of the DCO business plan.
Key Deliverables / Primary FunctionsEnsure that the levels of IT service delivery are achieved both for existing and new services in accordance with the agreed targets.Establish and maintain relationships with relevant stakeholders and produce executive reports.Adherence to corporate governance, policies, compliances, BCOE and non-disclosure agreements.Ensure operational efficiency is achieved through ITIL discipline.Implement operational plan and deliverables.Responsible for implementation of change initiatives.Establish an enabling work environment and culture for optimum staff performance.Motivate, guide and develop staff.Provide team leadership by providing targets and measures for productivity.Drive implementation of solutions and organisational renewal.Core Functional Skills & CapabilitiesBusiness AcumenProblem SolvingDecision MakingCore Behavioural CompetenciesJob MatchLeading and SupervisingAdhering to Principles and ValuesRelating and NetworkingWorking with PeopleMinimum QualificationsNQF 6: 3 year Degree/ Diploma/ National Diploma OR NQF 4: Grade 12
Experience3 Years relevant experience in DCO Field Support and OperationsOr 5 Years relevant experience in DCO Field Support and OperationsCertificationsITIL Foundation
Professional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpan of Control: 1-10
Level of Engagement: Engagement with all levels within the organisation, internal and external to the business
Special Requirements / Employment Condition
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