Overview: An established Logistics company, within the Automotive Manufacturing sector, seeks an Operations Manager to oversee their East London site. The successful candidate will be responsible for managing and motivating all staff, ensuring a high-quality standard, on-time delivery and achievement of targets. The position reports to the Technical Services Manager.
Minimum requirements:
Matric/Grade 12
Experience in Operations, Production, Project, or General Management
3+ years working experience in the same or similar position
Ability to effectively communicate at all levels (internal and external customers)
Proven record of planning and executing projects
Effective management and utilization of resources, 50+ employees in a unionized environment
Must have sound computer knowledge and applications at an advance level (Full MS Office Suite)
Responsibilities:
Responsible for overseeing the CMS Operation:
Manage the relationship with the Client whilst maintaining profitability and productivity
Completion of the full billing process ensuring accuracy and completeness
Plan, implement and monitor annual budgets, scheduling expenditures, analysing, and reporting on variances and taking appropriate corrective actions to compensate for variances
Management of financial and administrative requirements
Ensure Standard Operating Procedures as well as KPI measures are developed, implemented, and monitored
Ensure targets are met in accordance with customer scope
Ensure operations adhere to SHEQ and ISO standards, 5S and Gemba principles as high priority
Ensure Operations strive to fulfil BBBEE such as procurement and recruitment objectives
Manage Workshop (and in-plant areas), Equipment & Storage Yard maintenance
Promoting customer relations:
Maintain good relationships with external and internal customers and handle any customer complaints
Ensuring the Debtors Aging is kept current and escalating
Promote interdepartmental cooperation and synergies
Participate in daily morning meetings at Plant level with customer management
Review quality as per standard operating procedure
Develop, implement, and monitor guidelines for customer satisfaction
Support Contracts Manager to grow Operational & Technical Portfolio, to find new business and spot opportunities
Manage all productive staff effectively and efficiently:
Plan and adjust staff workloads and allocate daily tasks to team members
Provide advice, coordination, and support to team members
Ensure all operations staff adhere to Standard Operating Procedures and safety protocols
Ensure all staff are adequately trained in terms of their duties and per legal requirements
Use the Performance Management system to ensure all staff are appraised on the performance and given sufficient training, coaching, and mentoring where applicable
Ensure all new staff are properly inducted on all policies and procedures
Ensure all department employees' time keeping and attendance adherence
Ensure corrective action is taken on employees who do not comply with policies and procedures of the company
Foster a team environment of inclusivity and transparency
Additional Duties:
Ensure the department adheres to ISO 9001 Quality Processes and standards
Ensure the department adheres to ISO 14001 Environmental Processes and standards
Ensure the department adheres to ISO 18001 Health and Safety standards
Ethical approach to safety and compliance
Competencies / Skills:
Strong leadership skills
Able to effectively manage projects and the relevant staff
Able to work in a highly deadline-driven and pressurised environment
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