Operations Manager

We are seeking an experienced and dynamic Operations Manager to lead the daily operations of our client's 5-star game lodge. This role requires a motivated individual with a strong background in hospitality management and a passion for delivering exceptional guest experiences in a unique and adventurous setting.Requirements:Minimum of 3 years' experience as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in a 4/5 Star HotelShould be experienced within all different areas of a HotelPolite, friendly person with a strong personality that can think on their feetWell spoken and well presented individualStrong leader who has been in charge of employees beforeMust have grade 12 and be computer literatePrevious experience on Opera and Micros would be an advantageFormal hospitality degree/diploma preferableCandidate will be required to:Be responsible for the management of the operational area in such a manner that customer satisfaction is achieved.Assist with queries and guest complaints – management on duty.Effectively manage all staffCreate and maintain relationships with guests.Be responsible for the management of the entire establishment in the absence of the GM.
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