Time left to apply: End Date: November 6, 2024 (5 days left to apply)
Job requisition id: R24171
Job DescriptionDear Future Operations Manager,
The role requires you to effectively manage and oversee all operational aspects in the achievement of the business objectives.
Are you someone who can do the following: Strong analytical skills (Data Analytics) and reportingUnderstanding of the conveyancing processEstablish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiencyDrive significant growth and profitability in the context of cost managementDevelop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client serviceEnable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfactionCultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff membersTranslate strategies into actionable goals and execute relevant projects/initiatives aligned to strategic objectives with specific performance measures and control systems to track progressComply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the businessIdentify, report and mitigate operational risk at a product, process and/or channel level within a business unitDrive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basisManage SLA agreements for the Business in line with business objectivesImprove business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and dataPlan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign executionSupport effective teamwork within the function. Participate and collaborate across teamsPlan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competenciesManage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunitiesYou will be an ideal candidate if you: Minimum qualification: Diploma or Degree5 to 8 years working experience in a similar roleAt least 3 years' experience in a Managerial roleKnowledge of structuring deals (Loans)Understanding of FICAAbility to manage internal and external stakeholdersYou will have access to: Opportunities to network and collaborateA challenging working environmentOpportunities to innovateWe can be a match if you are: Adaptable and curiousHave a proven successful track recordThrive in a collaborative environmentAre you interested to take the step? We look forward to engaging with you.
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 06/11/24
About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound and sustainable way.
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