Online Customer Service Support

Are you an organised all rounder who has a flair for beauty? This position requires you to be responsible for maximizing sales in color cosmetics, skincare, and fragrance by engaging clients to determine their individual needs and assisting guests in the selection and purchase of merchandise, while following all company policies and procedures. This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)

Performance
Contribute to meeting or exceeding the online store's goals related to retail and service sales, guest loyalty (including credit), retail shrink and omni-channel sales, with a specific focus on the prestige category and iconic brands.
Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging every guest, personalizing service to their needs, recommending complementary products and/or services, and informing guests of current promotions, events, and services within the store.
Courteously handle sales, refunds, and exchanges.

Book appointments for, and support the execution of, services and in-store events that deliver an unrivaled guest experience while delivering on prestige and iconic brand sales goals.
Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
Maintain prompt, regular attendance.