Office Manager / Customers Services - Corrugated Packaging

Minimum requirements for the role: A matric and previous experience having worked in an office support and/or customer services or a related role within any manufacturing or distribution industry. Must be computer literate with basic Excel skills. The successful candidate must be able to work independently and be able to manage and oversee all client enquiries and related queries coming into the business. Must have attention to detail and be highly organised and self-motivated. Must be a team player and be able to work independently, but also in a team. Must be able to multi-task, prioritize, and manage time effectively. The successful candidate will be responsible for: Managing all office administration and customer queries. Capturing sales orders and following up on deliveries. Accurately defining and maintaining customer and product data on the ERP System. Liaising and assisting customers with orders, back-orders queries and following up, both on email and telephonically. Liaising with warehousing and distribution and planning departments to track client order completion. Following up on daily reports for stock and deliveries. Liaising with customers and senior management on a daily basis to update them on the progress of orders and to ensure customer requirements are fulfilled. Liaising with production planning and warehousing regarding any queries and costing on products related to stock holding. Ensuring that all customer complaints, issues and queries reach a successful and appropriate conclusion, including account queries. Updating customers on shipment details on a regular basis. Following up on various documentation from overseas suppliers and customers. Building sustainable relationships and trust with customer accounts through open and interactive communication. Salary package, including benefits, is highly negotiable depending on experience gained.