Nedbank Call Centre Vacancies – Area Client Manager

Job Description:
To lead, guide, support and coach front-line staff to execute effectively upon the business strategy, enabling the delivery of banking solutions to relevant market segments; ensure client centric experiences that builds sustainable client relationships.
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Job Responsibilities:

Achieve quality and turnaround standards through relevant systems, processes and procedures.
Understand and apply the bank's risk and credit policy and manage client expectations accordingly.
Build sound client relationships with staff and instil trust amongst clients that Nedbank is best placed to manage the complexity of their business, personal and household requirements.
Lead teams to engage clients and in a manner that is relevant to their specific circumstances.
Understand and respond to client's business, personal and household needs.
Lead teams to build and maintain effective professional relationships with low to high value profile clients through contact management.
Improve team efficiency and effectiveness continuously.
Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
Ensure team deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.

Job Requirements:

2- 3years' People Management experience (e.g. 2IC / Team Leader)
Degree in Business / Finance / Marketing (e.g. B.Com, Certified Associate of the Institute of Bankers) would be advantageous
Key Individual Certification or Regulatory Examination 5 would be an advantage
Successfully completed NQF Level 6 or Higher in a Financial or Business related field essential
4-5 years' Relationship management experience in the financial sector a must
Must have minimum FAIS 120 Credits
Min 5 years' experiencein the Small Business / Business Banking or Private Banking sector a must
Matric / Grade 12 / National Senior Certificate

Job Details:
Company:Nedbank
Vacancy Type:Full Time
Job Location:Roodepoort, Gauteng, South Africa
Application Deadline: N/A
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