Our client based in Century City is seeking Ndebele Speaking Customer Service Advisor.The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.Experience:Minimum of 12 months unbroken inbound call centre experienceCustomer service experienceAdministration experienceExperience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous)Requirements:Passed Grade 12Fluent in Ndebele (Read, Write, Speak)Fluent in English (Read, Write, Speak)Proficient in MS Office Suite applicationsClear Criminal RecordAvailable immediatelyFixed Term ContractOwn transport (Advantage)Key responsibilities may include, but are not limited to:Answer call and respond to customer requestsProvide customers with product and service informationIdentify, research, and resolve customer issues using the in-house operating systemComplete call logs and reportsAssisting irate members and escalate when required to senior agents/team leaderEnsure own productivity levels are maintained, and quality standards are met at all timesPerforming daily administrative functions and accurately capturing required information to various CRM systemsAdhere to and support Company policies and practicesEnsure that cases are reviewed and actionedMonitor Average Handling Time in line with standardsAdhere to work schedule / occupancy and monitoring work flowEnsure that SLA is adhered to and cases to be completed in agreed SLA timesMaintain customer quality according to set standards and business processEnsure full compliance to business process, legislation and standard operating processesCritical Skills/ Competencies:Excellent communicator with all levels in an organisation (verbal and written)Solution DrivenExcellent problem-solving and Accuracy skillsSelf-starter, motivated, takes initiative and can work independentlyConfident in operating in a dynamic environmentFlexibility and agilityResilient mind-setAbility to adapt to different situations as they arise (adaptive thinking)Ability to operate in a team environmentAbility to prioritise deliverable and work load accordingly (good organisational skills)Salary and working hours:The salary, R9000Monday to Friday 08:00 to 17:00Every second Saturday 08:00 till 12:00Office Location:Century CityShould you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202670 in subject heading or email body.
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