Member Transactions Senior AdministratorBusiness Unit: Discovery Employee Benefits
Function: Administration and Office Support
Date: 22 Aug 2024
About DiscoveryDiscovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Corporate & Employee BenefitsDiscovery Corporate and Employee Benefits is the first and only employee benefits provider to shape employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance are brought to companies and employees.
Key Purpose of the RoleThe position is responsible for the day-to-day member transaction administration within Umbrella Fund Operations, within the Retirement Funds business unit. The incumbent may be responsible for a small team. This is a core administration function, and the incumbent would be required to holistically manage and control all processes related to claims (including section 37C, 37D of the pension funds act), investment options, and individual transfers in. The incumbent is the subject matter expert related to member transactions and needs to be able to execute complex tasks with responsibility and accountability. The incumbent must ensure that processes and procedures are efficiently executed, maintained, and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, service levels, accurately, effectively, and efficiently. The incumbent must ensure that he/she has the knowledge, skills, and competencies to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire, be positive, and motivate others.
Areas of Responsibility May Include But Not Limited ToProcessing of all daily and monthly transactional activity within agreed service levels.Performing QA function for document verification where necessary.Ensure that day-to-day administration is accurate, compliant, and abreast with regulatory frameworks such as Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules.Ensures delivery of key operational attributes such as data completeness and data quality.Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.Dealing with the HR function for staff managed – if applicable.Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs. Motivates and empowers others.Prepare management and client reports for submission to superiors.Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.Develop and maintain excellent business relations with internal and external brokers.Manage projects.The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches, or insights. Produces a range of solutions to problems and does root cause analysis. Effective decision-making by "out of the box" thinking and weighing up risks involved.Personal Attributes and SkillsThe successful candidate must demonstrate the following competencies:
Communication skills, able to communicate clearly, both verbally and in writing.Reporting skills, ability to consolidate information and compile reports reflecting the necessary relevant information.Very organised.Planning and time-management skills.Conflict Management.Probes for further information or greater understanding of a problem.Must be team-oriented, willing to assist other team members in the office to reach business unit goals.Relates well to people at all levels, teamwork, and building relationships.Live values of Discovery.Delivering results and meeting customer expectations.Coping with pressure (deadlines) and setbacks.Analytical skills.Problem solving and solution-focused.Continuous learning.Embrace technology, initiative, and enterprise.Education and ExperienceTelephone etiquette and customer centricity - essential.5 years Employee Benefits, Retirement Funds, Umbrella Fund experience is essential, especially claim, switch, and transfer in disciplines.2 - 3 years' experience in a supervisory role - advantageous.Further studies, NQF levels or similar - advantageous.Relevant industry qualifications: Wealth management, Introduction to Retirement Funds – advantageous.Retirement Fund and Umbrella Fund operations, including accounting, Investments experience - advantageous.Full Universe Compliance and Legislation relating to Employee Benefits and Umbrella/Retirement Funds - advantageous.EMPLOYMENT EQUITYThe Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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