Apply By:We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:To see what life at Capitec is all about and complete a short assessment, please click here!Once you have completed the above finalize your application by clicking apply below.Purpose StatementTo prevent and minimise financial losses due to fraud to Capitec Bank and its clients through:Ensure compliance with all Fraud Association rules and regulations, guidelines of the Ombudsman and Capitec Bank's risk requirementsEffectively resolving client fraud cases through the application of expert fraud operations knowledge, while maintaining a high level of client experienceManaging functions pertaining to Fraud Operations in the Financial Crime Operations DepartmentThese may include any of the following areas: Fraud Engagement, Card or Digital Fraud Investigations, Fraud Monitoring, Application Fraud and Internal FraudExperienceMinimum:At least 4 - 5 years' experience in a fraud environment, dealing with detection and prevention within a banking / financial services organisationAt least 3 years' experience in leading a teamExperience in Fraud Risk Management within a fast-paced and complex business settingExposure to banking and risk systemsIdeal:5+ years' experience in Fraud or Forensics managementCapitec Bank policies, products, and proceduresLegislation relating to bankingQualifications (Minimum)Bachelor's Degree in Forensics or Business ManagementQualifications (Ideal Or Preferred)Honours Degree in Forensics or Business ManagementKnowledgeMinimum:Good understanding of Fraud and Forensics OperationsGeneral management and business knowledge in retail or finance/banking industry.Processes, procedures and regulations relating to Fraud OperationsSABRIC and Banking Ombudsman rules and proceduresBudgeting and resource planningFraud types (Smishing, Vishing, Fishing, Card swop, Card present, Card not present etc.)People management and development principlesThe E-commerce marketsKnowledge on relevant regulatory bodiesClient experience and engagement.Ideal:Capitec Bank services, products, policies and proceduresFraud and Forensic ServicesDispute resolution management for different types of Fraud casesClient Engagement Centre operationsSkillsCommercial Thinking SkillsComputer Literacy (MS Word, MS Excel, MS Outlook)Interpersonal & Relationship management SkillsManagement skillsProblem solving skillsConditions of EmploymentClear criminal and credit recordCapitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.
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