Date Posted: 08/19/2024Req ID: 39240Faculty/Division: Asst VP - Operations & ServicesDepartment: Business Improvement & Strategic InitiativesCampus: St. George (Downtown Toronto)Description:About us:The University of Toronto is a trailblazer not only in academia and research but also in ensuring operational excellence. U of T's Facilities and Services group works diligently to make sure all stakeholders have a safe, clean, comfortable, attractive and sustainable environment in which to learn, teach and play. The Facilities & Services portfolio includes the operation and stewardship of over $3.5 billion in physical assets at the St. George campus situated in the heart of Canada's largest city. We manage and provide service to over 120 buildings totaling 12 million square feet plus the operation and management of an extensive district energy system supporting more than 150 buildings. Not only are we one of Canada's Best Employers, we are one of Canada's Greenest Employers.Reporting to the Director, Client Experience & Innovation, the Manager is responsible for managing the Facilities & Services (F&S) Communications team and all departmental communications planning and digital and print content production.The Manager develops and executes the integrated departmental communications content strategy that engages client, campus community, and internal staff audiences. The Manager also collaborates with colleagues and key stakeholders to develop and implement communications plans for new high-visibility facilities and sustainability projects, programs, initiatives, and events.The Manager provides strategic, creative, and technical leadership and guidance for content creation from initial development to execution and measurement. In collaboration with the team, the Manager is responsible for managing an integrated content calendar, determining and selecting appropriate platforms and channels, executing and assigning content creation, and editing and approving all work for publication.As the primary steward and champion of the F&S brand and positioning on campus, the Manager works to ensure brand alignment and appropriateness in all communications plans and materials within the overarching institutional brand framework—leading the team in creating, evolving, managing, and maintaining brand, house and visual style guidelines and resources.The Manager will be responsible for actively building and maintaining relationships and collaborating on initiatives with a broad network of communicators across the University, including but not limited to University of Toronto Communications, Advancement & Branding, Student Life Communications, and divisional/departmental communications teams.Often privy to sensitive and confidential information, together with the Director and F&S senior management, the Manager will be responsible for developing and implementing effective internal communication plans and materials. The Manager will also support media relations and issues management related to F&S and major projects.Operating within a culture of continuous improvement, the Manager will strive to continuously measure, reflect on, and improve reach and impact of communications and their support of the F&S strategic vision and priorities.QUALIFICATIONS REQUIRED:EDUCATION:Bachelor's degree in marketing, communications, business administration, journalism, or a related fieldEXPERIENCE:Minimum 5 years of progressive experience in communications and/or marketing rolesOne to two years of managerial experience, including experience managing budgets and personnel requiredExtensive experience developing internal communications plans, often on complex topics.Experience in management of communications issues involving human resource and labour relations.Strong background in project management.Experience working in a complex university environment or equivalent.Demonstrated skills and experience in managing and leading staff in a unionized environment is an assetExperience managing social media accounts and campaigns is preferred.SKILLS:Superior written and verbal communication skills.Superior interpersonal skills to effectively build and maintain strong working relationships and partnerships with a diverse range of teams and stakeholders and to provide sound counsel.A strong creative and strategic thinker. High level of professional and collegial demeanor.Detail-oriented to ensure the accurate and reliable implementation of communications strategies.Strong project management, planning, and prioritization skills.Strong analytical skills and knowledge of communications and marketing metrics and KPIs.Proficiency in Microsoft O365 suite and relevant applications (Word, Excel, Outlook, SharePoint, Teams, etc.).Proficiency in WordPress or similar digital content management systems.Proficiency in Mailchimp or similar email marketing platforms.Working knowledge of Adobe Creative Suite (InDesign, Photoshop, Illustrator) preferred.Ability to make well considered recommendations to the University's leaders.OTHER:Strong drive to continuously improve the client experience, audience engagement, and communications products and processes.Ability to develop and implement communications strategies and plans to support strategic organizational goals and objectives.Proven track record in developing successful marketing strategies and communications campaigns.Ability to distill technical, sensitive, and/or complex information into highly tailored key messages and compelling visual presentations for diverse audiences.Ability to manage multiple projects and conflicting deadlines simultaneously.Ability to make data-driven decision-making.Highly collaborative and team-oriented.Strict attention to detail with a focus on quality and accuracy.Champion of equitable practices which value inclusiveness and diversity.Closing Date: 09/06/2024, 11:59PM ETEmployee Group: SalariedAppointment Type: Budget - ContinuingSchedule: Full-TimePay Scale Group & Hiring Zone: PM 3 -- Hiring Zone: $91,937 - $107,259 -- Broadband Salary Range: $91,937 - $153,227Job Category: Communication/Media/Public RelationsAll qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Diversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.If you require any accommodations at any point during the application and hiring process, please contact ******.
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