Role Summary:We're looking for talented people with exceptional skills who share our values and want to join a team of experienced professionals.We have exciting opportunities for determined, focused and dedicated individuals who wish to apply for the Clothing Assistant Manager position.Candidates need to demonstrate professional values and attitudes, and the ability to integrate acumen and technical competence with each area of the value creation process.Minimum Requirements:1 year experience in a managerial position (or previous reliever experience for a minimum of 6 months).Grade 12 (NQF Level 4) or equivalent.Computer literate – MS Outlook, Excel, Word, MS Teams/Zoom.Willingness to work irregular hours, including evenings and weekends, and stock takes after hours.Willingness to be moved from store to store if and when needed.Willingness and ability to undertake physical hands-on tasks.Complete an assessment.Competencies:An absolute passion for the product.Good interpersonal and communication skills.Conscientious, attentive to detail, accurate.Good staff management and development skills.Sense of urgency, enthusiasm, and high energy level.Assertiveness.Customer-centric approach.Ability to work under pressure.Motivation, self-confidence, and the use of initiative.Team player who is results-driven.Key Responsibilities:Customer Journey:Customer-centric approach.Ensuring customer service standards are rigorously applied.Attending to all customer service requests, advertising on products and services. Ensure that VM standards are adhered to and execution of all plans and promotions.People Management:Manage all people-related aspects on an ongoing basis for staff.Able to deal with employee shortcomings if/when needed.Assist with recruitment at a store level according to company policy and procedures.Assist with identifying training and development initiatives for employees.Assist with performance management – focus on talent management and succession planning.Able to lead and manage a team of employees.Assist with identifying training initiatives and develop staff accordingly.Daily Operations/Stock Management/Risk Management:Opening and locking of the store in accordance with company security procedures.Conducting start and end of day reporting and procedures.Conducting administration (staff scheduling & leave, invoices, pricing, costs, floats & banking, expense control, reconciliations, CDC and head office instructions, etc.) per company standards and procedures.Ensuring merchandise is offloaded, captured, packed, merchandised, and displayed per company policy.Monitoring quality and controlling soilage of merchandise and taking appropriate action.Controlling shrinkage.Ensure that OHS standards are adhered to at all times.Sales/Promotions:Promoting sales to achieve budgets and monitoring sales, turnover, and participation.Conducting promotions.Implementation of markdowns and RTCs.
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