Job Description
Europcar, one of South Africa's leading car rental companies which prides itself on delivering world-class service excellence, has an exciting opportunity available for a Branch Manager at the Mogale City branch.
Position Overview
The purpose of the position is to manage, monitor and lead branch activities and processes in order to achieve performance targets, goals and operational excellence through compliance and customer service delivery.
Specific Role Responsibilities
Job Outputs:
Develop, implement and drive a branch strategy and related improvement plans aligned to the greater Operations strategy.
Revenue, budget and branch profitability management.
Monitor the high level revenue, costs, profitability, risk and customer service delivery data and metrics, taking corrective and preventive action where required.
Continuously monitor actual process turnaround times and quality standards, and resolve issues efficiently to enhance effective customer service delivery.
Build sustainable customer relationships to ensure retention of customers and growth.
Implement and oversee compliance and governance processes and policies to manage risk liability.
Seeking, maximizing and leveraging business and growth opportunities.
Handling and effectively resolving customer queries and correspondence.
Management of administration, e.g. banking, management reports, fuel etc.
Sales
Ensure that assets are fully utilized at all times.
Ensure that regular equipment maintenance and repairs are performed.
Manage and reduce overhead costs.
Effective daily fleet planning for the branch.
Enhance profitability through effective yield management.
Create an engaging, enabling and productive work climate.
Management and development of staff which includes providing guidance and direction to team members; setting performance standards, measuring performance and providing regular feedback; training; employee relations; recruitment etc.
Qualifications and Experience
Minimum Experience:
(Mid-size - Large branch) 5-8 years relevant experience, of which 3-5 years business operations management experience.
Minimum Qualification:
Qualification in relevant field of study (Diploma or equivalent, NQF5).
Preferred Qualification:
BCom degree or equivalent business degree/diploma NQF6+.
Minimum Requirements:
Computer literate with an intermediate level of comfort with Excel and Outlook.
A valid, unendorsed drivers' license.
Essential to Note: The successful candidate must be willing to work overtime/shifts/weekends when required.
Skills and Personal Attributes
Competencies:
Communication skills
Business and Operations Management
Business Development/Sales
Personnel Management, including a working understanding of the application of relevant labour legislation.
Analytical thinking
Empowering people
Relationship building
Commercial thinking
Driving results
Openness to change
Remaining composed
Conflict management
Managerial competence
Operations Risk Management
Customer focused
Ethics and Values
Time management
Reporting
Able to work under pressure
Negotiation Skills
Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.
Personal Attributes:
Committed
Professional
Resilient
A 'driver' in their personality style; competitive by nature and ambitious for results.
Independent, a self-starter.
Comfortable with a fast pace, unpredictability and frequent change.
Proactive, able to demonstrate initiative.
Able to remain committed to creating and maintaining high quality and standards.
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