Kendrick Recruitment is now seeking an experienced and dynamic Lodge Manager for a luxury lodge situated in the beautiful Vaalwater, region. The successful candidate will be responsible for ensuring that guest expectations are exceeded, while managing operations to achieve targeted profit margins. This role requires a hands-on approach to managing all departments, fostering staff development, and delivering a truly personalized guest experience. As the face of the lodge, you'll be integral to its continued growth and upholding an excellent company image.
Key Focus Areas
1. Lodge Management:
Regularly meet with the General Manager to discuss and update on property operations.
Facilitate effective departmental meetings, ensuring accurate minutes and follow-ups.
Step in to cover vacant HOD positions when necessary.
Stay current with industry trends and competitor offerings, ensuring innovative guest experiences.
Handle guest queries and complaints professionally and promptly.
Assist with management and daily operations at the Safari Lodge when required.
2. Development & Staff Management:
Promote cross-property training opportunities for staff to enhance skills.
Provide strong leadership through management and staff encouragement, mediating issues when necessary.
Participate in regular operations forums to align teams and promote collaboration.
Conduct regular, meaningful performance appraisals with staff.
3. General Service & Guest Care:
Gather guest information to enhance personalized service and inform management of preferences.
Ensure all guest complaints are reported and addressed swiftly.
4. Maintenance:
Oversee the maintenance of both interior and exterior property areas, ensuring they remain in excellent condition.
Efficiently coordinate necessary repairs and maintenance work.
5. Financial Management:
Oversee effective payroll management for the property.
Set and monitor annual operating targets, ensuring adherence to the department's operational budget.
Review monthly forecasts and allocate resources accordingly.
6. Human Resources:
Maintain discipline within the department, fostering a positive working environment.
Ensure effective training programs are in place for staff development.
Maintain knowledge of local legislation and labor laws.
7. Leadership:
Lead the department to deliver consistently high-quality services.
Be familiar with all duties and tasks, ensuring performance meets the set standards.
Support other departments when needed, and promote strong working relationships.
Ensure all project deadlines are met effectively.
Qualifications and Skills:
Grade 12 certificate (essential).
Degree or Diploma in Hospitality Management (advantageous).
At least 3 years' experience in a similar position.
Previous 5-star lodge experience (essential).
Strong F&B background with excellent knowledge of hospitality operations.
Own reliable transport and valid driver's license.
This role offers an excellent opportunity for professional growth and development in a prestigious lodge environment.
To apply: Please send us your CV, written reference letters, and a recent photo of yourself.
Good luck!
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