Take the Helm of a Premier 5-Star Lodge
We are seeking a
highly skilled and experienced Lodge Manager
to lead and oversee all aspects of our prestigious 5-star property. The ideal candidate will possess exceptional leadership capabilities, a strong operational background, and a commitment to delivering world-class guest experiences.
Key Responsibilities:
Oversee all lodge operations, including guest services, housekeeping, food and beverage, maintenance, and safari activities.
Develop and implement strategies to ensure operational excellence and financial sustainability.
Maintain the highest standards of guest satisfaction by ensuring personalized service and attention to detail in all aspects of the lodge.
Recruit, train, and manage a multidisciplinary team, fostering a culture of professionalism and high performance.
Monitor and manage budgets, ensuring cost-effectiveness and alignment with financial goals.
Ensure compliance with health, safety, and environmental standards across all departments.
Build and maintain strong relationships with guests, suppliers, and the local community.
Proactively handle guest feedback, complaints, and special requests to ensure a seamless experience.
Work closely with marketing and sales teams to drive occupancy and revenue growth.
Requirements:
A degree or diploma in hospitality management or a related field.
A minimum of 3-5 years of managerial experience in a luxury or 5-star lodge environment.
Strong financial and business acumen with the ability to manage budgets and achieve revenue targets.
Exceptional leadership and communication skills.
A guest-centric approach with a strong focus on delivering personalized service.
Proven ability to manage a diverse team and handle multiple responsibilities simultaneously.
Contactable references from previous employers.
What We Offer:
This is a rare opportunity to manage one of the region's most prestigious lodges, offering a dynamic and rewarding career in a breathtaking setting. If you are passionate about luxury hospitality and have the expertise to lead a world-class operation, we encourage you to apply.