Assistant Lodge Manager DutiesOperational Oversight:Daily Operations: Assist in managing daily lodge operations, including overseeing guest check-ins and check-outs, managing reservations, and ensuring that all departments are functioning efficiently.Staff Coordination: Coordinate with various departments (housekeeping, food and beverage, maintenance) to ensure seamless operations.Guest Services:Guest Relations: Address guest inquiries, concerns, and complaints to ensure high levels of satisfaction. Personalize guest experiences based on their preferences and feedback.Special Requests: Handle special requests and arrange personalized services or experiences for guests.Administrative Tasks:Record Keeping: Maintain accurate records of reservations, guest interactions, and operational issues.Reporting: Prepare reports on daily activities, guest feedback, and operational performance for senior management.Staff Management:Training and Supervision: Assist in training new staff members and supervising their performance to ensure adherence to lodge standards.Scheduling: Help create staff schedules and manage shift coverage.Budget and Financial Management:Expense Tracking: Monitor expenses and manage budget allocations for various departments.Inventory Management: Oversee inventory for supplies and equipment, ensuring adequate stock levels and cost control.Quality Control:Standards Enforcement: Ensure that all areas of the lodge meet quality and cleanliness standards. Conduct regular inspections and address any deficiencies.Lodge Anchor DutiesSpecific Area Oversight:Designated Area Management: Oversee a specific area of lodge operations, such as food and beverage service, activities, or guest amenities, ensuring that it operates smoothly and meets standards.Special Projects: Manage specific projects or initiatives related to their area of responsibility, such as implementing new services or improving existing ones.Guest Interaction:Service Delivery: Ensure that the designated area provides excellent service to guests, addressing any issues or special requests related to that area.Personalized Experiences: Work with guests to provide personalized experiences or solutions based on their interests and needs.Team Leadership:Supervision: Supervise staff within their designated area, providing guidance and support to ensure high performance and adherence to standards.Training: Train staff on procedures and standards specific to their area of responsibility.Operational Support:Coordination: Coordinate with other departments to ensure that their area integrates well with overall lodge operations.Resource Management: Manage resources, including supplies and equipment, within their area of responsibility.Quality Control:Standards Compliance: Monitor and ensure compliance with quality and safety standards within their designated area. Conduct regular checks and address any issues.Guest Feedback:Feedback Handling: Collect and act on guest feedback related to their specific area, making improvements as needed.Collaboration Between Assistant Lodge Manager and Lodge AnchorCommunication:Regular Meetings: Hold regular meetings to discuss lodge operations, guest feedback, and any issues that need attention. Ensure that both roles are aligned in their objectives and actions.Coordination: Coordinate efforts to ensure that all aspects of lodge operations are integrated and functioning smoothly.Problem-Solving:Issue Resolution: Work together to address and resolve any operational issues or guest concerns that arise, leveraging each others expertise and knowledge.Guest Experience:Seamless Service: Ensure that all aspects of the guest experience, from check-in to specific service areas, are cohesive and meet high standards.Operational Efficiency:Support Each Other: Support each other in managing staff, overseeing operations, and handling guest interactions to enhance overall efficiency and effectiveness.
