Job Description: Learning, DEI & Change ManagerPosition: Learning, DEI & Change Manager Location: Durban Salary Range: R60,000.00 - R80,000.00 per month Reports to: HR Executive Direct Reports: 1 Learning Specialist Indirect Reports: 1 Learning AdministratorPurpose of the Role:The Learning, DEI (Diversity, Equity, and Inclusion) & Change Manager is a key leadership role responsible for driving the development and implementation of learning and development programs, DEI initiatives, and change management processes within the organization. This role is pivotal in fostering a culture of continuous learning, promoting an inclusive workplace, and managing organizational change to ensure smooth transitions. By aligning these initiatives with business objectives, the Learning, DEI & Change Manager contributes to enhancing employee engagement, customer service delivery, and the overall organizational resilience and success.Main Responsibilities:1. HR LeadershipStrategic Collaboration: Work closely with the HR Executive and business leaders to develop and execute learning, DEI, and change management strategies that align with business goals, with a particular focus on enhancing customer service delivery and customer centricity.Strategic Influence: Provide thought leadership and guidance on best practices in learning, DEI, and change management, influencing organizational culture and practices.2. Team ManagementLeadership: Lead, mentor, and develop a small team, ensuring alignment with business priorities and fostering their professional growth.Performance Management: Oversee the performance of the Learning Specialist and Learning Administrator, ensuring they meet their goals and contribute effectively to the teams success.3. Learning and DevelopmentProgram Design: Design, implement, and manage comprehensive learning and development programs that support the professional growth of employees at all levels.Needs Assessment: Conduct regular training needs assessments to identify skill gaps and develop learning solutions that align with the company's strategic goals.Program Delivery: Ensure the timely delivery of training sessions, workshops, and e-learning initiatives to enhance employee skills and capabilities.Effectiveness Evaluation: Monitor and evaluate the effectiveness of training programs, making continuous improvements based on feedback and performance data.4. Diversity, Equity, and Inclusion (DEI)DEI Strategy Development: Develop and implement strategies that promote a diverse, equitable, and inclusive workplace culture.Cultural Competency: Lead initiatives to address unconscious bias, cultural competency, and inclusivity within HR practices and broader business operations.Goal Setting and Tracking: Partner with leadership to set DEI goals, track progress, and report on outcomes.Employee Resource Groups: Foster the development of employee resource groups and diversity networks to support underrepresented groups within the organization.5. Change ManagementChange Leadership: Lead change management efforts for organizational initiatives, ensuring changes are effectively communicated and adopted across the organization.Stakeholder Engagement: Develop comprehensive change management plans that include stakeholder engagement, communication strategies, and training programs.Support Through Transitions: Provide guidance and tools to support leaders and teams through organizational changes, ensuring smooth transitions.Impact Measurement: Measure the impact of change initiatives and adjust strategies as necessary to achieve desired outcomes.6. Cross-Functional CollaborationIntegration: Work closely with HR, operations, and leadership teams to integrate learning, DEI, and change management into all business processes.Advisory Role: Serve as a trusted advisor to senior leadership on matters related to learning, DEI, and change management, providing insights and recommendations.Education and Qualifications:Bachelors Degree: Required in Human Resources, Organizational Development, Psychology, or a related field.Advanced Certification: Postgraduate degree or certification in Learning and Development, DEI, or Change Management is an advantage.Knowledge and Skills:Learning & Development Expertise: Strong understanding of learning and development principles and methodologies.DEI Knowledge: In-depth knowledge of DEI best practices and frameworks.Change Management: Proficiency in change management models and techniques.Project Management: Excellent project management skills with the ability to manage multiple initiatives simultaneously.Analytical Skills: Strong analytical and problem-solving skills to develop data-driven solutions.Emotional Intelligence: High emotional intelligence and cultural awareness to navigate diverse workplace dynamics.Technology Proficiency: Proficient in the use of learning management systems (LMS) and other HR technology platforms.Communication: Excellent communication, presentation, and facilitation skills.Experience and Training:Industry Experience: Minimum of 5-7 years of experience in a learning and development, DEI, or change management role, preferably within the supply chain, logistics, or a related industry.Program Implementation: Proven track record of designing and implementing successful learning programs and DEI initiatives.Change Management: Experience in leading change management projects in a complex organizational environment.Instructional Design: Training in instructional design, DEI principles, and change management is highly desirable.Problem Solving:Innovative Solutions: Address complex challenges related to learning, DEI, and change management by developing innovative and practical solutions.Gap Analysis: Analyze data to identify gaps in learning, inclusivity, and change adoption, and develop targeted interventions.Conflict Resolution: Navigate and resolve conflicts arising from change initiatives or DEI efforts with sensitivity and fairness.Customer Relationships:Internal Relationships: Build and maintain strong relationships with internal customers, including employees, managers, and senior leaders, to understand their needs and provide tailored support.Customer-Centric Approach: Foster a customer-centric approach within the HR function, ensuring that learning, DEI, and change initiatives contribute to enhanced customer service delivery.Decision Making:Strategic Decisions: Make informed decisions regarding the design and implementation of learning, DEI, and change management programs that align with the company's strategic objectives.Empowerment: Empower teams to make decisions that support inclusivity, learning, and smooth transitions during change processes.Leadership Supervision:Thought Leadership: Provide thought leadership on learning, DEI, and change management, influencing organizational culture and practices.Team Leadership: Lead cross-functional teams or working groups on specific projects, ensuring alignment with business goals.Mentorship: Act as a mentor and coach to other HR professionals in the areas of learning, DEI, and change management.Competencies:Strategic Thinking: Ability to align learning, DEI, and change initiatives with long-term business objectives.Leadership: Strong leadership presence with the ability to inspire and guide others.Inclusivity: Commitment to fostering a diverse and inclusive workplace.Adaptability: Ability to navigate and lead through change effectively.Collaboration: Excellent collaboration skills with a track record of working effectively across functions.Communication: Strong communication skills, with the ability to influence and engage stakeholders at all levels.Communication and Influence:Stakeholder Engagement: Communicate effectively with a wide range of stakeholders, from frontline employees to senior executives, to drive learning, DEI, and change initiatives.Influencing Skills: Influence leaders and teams to embrace learning opportunities, adopt inclusive practices, and support change initiatives.Presentation: Present complex concepts in a clear, concise, and compelling manner to facilitate understanding and buy-in.
