Job Description: Learning, DEI & Change Manager
Position:Learning, DEI & Change Manager
Location:Durban
Salary Range:R60,000.00 - R80,000.00 per month
Reports to:HR Executive
Direct Reports:1 Learning Specialist
Indirect Reports:1 Learning Administrator
Purpose of the Role:
The Learning, DEI (Diversity, Equity, and Inclusion) & Change Manager is a key leadership role responsible for driving the development and implementation of learning and development programs, DEI initiatives, and change management processes within the organization. This role is pivotal in fostering a culture of continuous learning, promoting an inclusive workplace, and managing organizational change to ensure smooth transitions. By aligning these initiatives with business objectives, the Learning, DEI & Change Manager contributes to enhancing employee engagement, customer service delivery, and the overall organizational resilience and success.
Main Responsibilities:
1. HR Leadership
Strategic Collaboration:Work closely with the HR Executive and business leaders to develop and execute learning, DEI, and change management strategies that align with business goals, with a particular focus on enhancing customer service delivery and customer centricity.
Strategic Influence:Provide thought leadership and guidance on best practices in learning, DEI, and change management, influencing organizational culture and practices.
2. Team Management
Leadership:Lead, mentor, and develop a small team, ensuring alignment with business priorities and fostering their professional growth.
Performance Management:Oversee the performance of the Learning Specialist and Learning Administrator, ensuring they meet their goals and contribute effectively to the teams success.
3. Learning and Development
Program Design:Design, implement, and manage comprehensive learning and development programs that support the professional growth of employees at all levels.
Needs Assessment:Conduct regular training needs assessments to identify skill gaps and develop learning solutions that align with the company's strategic goals.
Program Delivery:Ensure the timely delivery of training sessions, workshops, and e-learning initiatives to enhance employee skills and capabilities.
Effectiveness Evaluation:Monitor and evaluate the effectiveness of training programs, making continuous improvements based on feedback and performance data.
4. Diversity, Equity, and Inclusion (DEI)
DEI Strategy Development:Develop and implement strategies that promote a diverse, equitable, and inclusive workplace culture.
Cultural Competency:Lead initiatives to address unconscious bias, cultural competency, and inclusivity within HR practices and broader business operations.
Goal Setting and Tracking:Partner with leadership to set DEI goals, track progress, and report on outcomes.
Employee Resource Groups:Foster the development of employee resource groups and diversity networks to support underrepresented groups within the organization.
5. Change Management
Change Leadership:Lead change management efforts for organizational initiatives, ensuring changes are effectively communicated and adopted across the organization.
Stakeholder Engagement:Develop comprehensive change management plans that include stakeholder engagement, communication strategies, and training programs.
Support Through Transitions:Provide guidance and tools to support leaders and teams through organizational changes, ensuring smooth transitions.
Impact Measurement:Measure the impact of change initiatives and adjust strategies as necessary to achieve desired outcomes.
6. Cross-Functional Collaboration
Integration:Work closely with HR, operations, and leadership teams to integrate learning, DEI, and change management into all business processes.
Advisory Role:Serve as a trusted advisor to senior leadership on matters related to learning, DEI, and change management, providing insights and recommendations.
Education and Qualifications:
Bachelors Degree:Required in Human Resources, Organizational Development, Psychology, or a related field.
Advanced Certification:Postgraduate degree or certification in Learning and Development, DEI, or Change Management is an advantage.
Knowledge and Skills:
Learning & Development Expertise:Strong understanding of learning and development principles and methodologies.
DEI Knowledge:In-depth knowledge of DEI best practices and frameworks.
Change Management:Proficiency in change management models and techniques.
Project Management:Excellent project management skills with the ability to manage multiple initiatives simultaneously.
Analytical Skills:Strong analytical and problem-solving skills to develop data-driven solutions.
Emotional Intelligence:High emotional intelligence and cultural awareness to navigate diverse workplace dynamics.
Technology Proficiency:Proficient in the use of learning management systems (LMS) and other HR technology platforms.
Communication:Excellent communication, presentation, and facilitation skills.
Experience and Training:
Industry Experience:Minimum of 5-7 years of experience in a learning and development, DEI, or change management role, preferably within the supply chain, logistics, or a related industry.
Program Implementation:Proven track record of designing and implementing successful learning programs and DEI initiatives.
Change Management:Experience in leading change management projects in a complex organizational environment.
Instructional Design:Training in instructional design, DEI principles, and change management is highly desirable.
Problem Solving:
Innovative Solutions:Address complex challenges related to learning, DEI, and change management by developing innovative and practical solutions.
Gap Analysis:Analyze data to identify gaps in learning, inclusivity, and change adoption, and develop targeted interventions.
Conflict Resolution:Navigate and resolve conflicts arising from change initiatives or DEI efforts with sensitivity and fairness.
Customer Relationships:
Internal Relationships:Build and maintain strong relationships with internal customers, including employees, managers, and senior leaders, to understand their needs and provide tailored support.
Customer-Centric Approach:Foster a customer-centric approach within the HR function, ensuring that learning, DEI, and change initiatives contribute to enhanced customer service delivery.
Decision Making:
Strategic Decisions:Make informed decisions regarding the design and implementation of learning, DEI, and change management programs that align with the company's strategic objectives.
Empowerment:Empower teams to make decisions that support inclusivity, learning, and smooth transitions during change processes.
Leadership Supervision:
Thought Leadership:Provide thought leadership on learning, DEI, and change management, influencing organizational culture and practices.
Team Leadership:Lead cross-functional teams or working groups on specific projects, ensuring alignment with business goals.
Mentorship:Act as a mentor and coach to other HR professionals in the areas of learning, DEI, and change management.
Competencies:
Strategic Thinking:Ability to align learning, DEI, and change initiatives with long-term business objectives.
Leadership:Strong leadership presence with the ability to inspire and guide others.
Inclusivity:Commitment to fostering a diverse and inclusive workplace.
Adaptability:Ability to navigate and lead through change effectively.
Collaboration:Excellent collaboration skills with a track record of working effectively across functions.
Communication:Strong communication skills, with the ability to influence and engage stakeholders at all levels.
Communication and Influence:
Stakeholder Engagement:Communicate effectively with a wide range of stakeholders, from frontline employees to senior executives, to drive learning, DEI, and change initiatives.
Influencing Skills:Influence leaders and teams to embrace learning opportunities, adopt inclusive practices, and support change initiatives.
Presentation:Present complex concepts in a clear, concise, and compelling manner to facilitate understanding and buy-in.
