Lead, Business Service

Business Segment: Corporate & Investment Banking
Location: ZA, GP, Johannesburg, Simmonds Street 5
Proactively drives all lifecycle activities relating to business IT services in the portfolio, in consultation with the Business Service Team, Product Owners, supported by Feature and Component teams and Release Train Engineers. Formally defining outstanding critical services (understanding all applications, systems, vendors etc. that form part of service); participating in setting the service strategy and planning roadmaps that will cover non-functional requirements and continuous improvement of service.
QualificationsB Degree in Information TechnologyValid ITIL CertificationValid COBIT Certification advantageousExperience RequiredTechnology & OperationsMature Business Service LeadITSM Delivery Enablement8-10 years' experience in business servicesRequire Business Partner service and support expertise and knowledge.Global mind-set with the ability to develop strategy and translate it into actions and deliverables.Strong understanding of the business climate and technology needs in company locations globallyAgile working practices and LEAN & SCRUM proficiency.Exposure and knowledge of all aspects of ICT Management and Delivery.Additional InformationNetworkingCreative ThinkingExploring PossibilitiesDeveloping StrategiesProviding InsightsArticulating InformationKnowledge of Banking & Financial ServicesIT Crisis ManagementInformation Security ManagementPresentation SkillsThird Party ManagementDetail OrientedKnowledge of Power BIKnowledge of BMC Remedy including the CMDB components
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