Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
What will you do?To align business architecture with business strategy and provide systems delivery teams with business direction. Responsible for reviewing the complex high-level architecture of all of the processes in the organisation and defining and implementing a business process architecture that links the organisation's business processes to the value chains and ultimately to the strategic goals of the organisation ensuring minimisation of business process flows and maximisation of the investment in information technology.
Models business processes and creates an environment that facilitates business process improvement on an ongoing basis. In heading up Business Architecture, there is a constant assessment of the complexity and depth of the change initiatives, the numbers of impacted individuals, the number of cross-functional and cross-business unit impacts, and engages with stakeholders at executive, senior management and all other levels to ensure a single understanding of the vision, the change journey, the project benefits realisation and the engagement of all key stakeholders.
The work of the Head of Business Architecture stretches across all of Santam Client Solutions business lines and units and is proactive in guiding and facilitating critical leadership alignment, decision making around business priorities, ways of working, and operational redesign to unlock the benefits.
What will make you successful in this role?Understands multiple components that make up the business and is able to research and build entire business needs from the ground up considering all elements. Ability to translate these to system projects and system/manual improvements. Provide strategic advisory to leadership, business owners, and other relevant stakeholders, on specialist feasibility analysis, evaluations, and business projects. Conducts special studies and prepares recommendations for policy, procedure, control, or action. Analyses information to determine present and future performance.
Makes recommendations regarding opportunities, progress, and improvement strategies. Lead in project/product development post product sign off. Ensuring that new product or project meets the business needs within the construct of the organizational structure. Ensuring that business processes, rules, and system support are aligned and understood. Provides governance functions, frameworks, tools, and an enterprise-wide change impact analysis and readiness for each initiative in the organization, this is across large scale initiatives (e.g. SBI) and operational changes (Sales Portal and Digital Enhancements). Ensuring consistent process documentation across all business units to ensure these are up to IQS standards and requirements. Providing steer and structure to Business Analysts within the business units.
Qualification and ExperienceTertiary degree and/or qualification in a related discipline such as Business Analyst Diploma/Degree or a relevant business qualification. Proven track record for having worked effectively with large scale programmes and projects in organisations (5 or more years). Experience in working with systems thinking and be acutely aware of all interactions in a system. Experience of working in an organisation going through fast-paced, transformational change. Experience in facilitating multi-disciplinary teams in complex environments and designing learning interventions. Experience in Short term insurance industry > 5 years. 5 years - Business Analyst Experience. Full understanding of SDLC and agile methodology. 8 years' senior leadership experience.
Skills and CompetenciesImplementation of organizational change strategies. Management of resources (financial and human). Dealing at a senior management and Exco level. Demonstrate the capacity to think of the organisation holistically. Must be a conceptual and innovative thinker and must be able to apply those abilities in the work environment. Problem-solving abilities and ability to make decisions. Excellent facilitation skills that are specifically geared to change interventions. Driving strategy. Enabling innovation. Change leadership. Continuous learning. Team-focused leadership.
Build a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development, and achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Turnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformationAt Santam, we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets. The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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