WHAT YOU'LL DOManaging customer expectations, requests, queries and concerns across a variety of communication channels (calls, emails, social media, chat)Able to adapt to customer expectations by rDiagnose and resolve hardware and software issues for users.Provide assistance with computer setup, software installation, and configuration.Maintain network connectivity and troubleshoot network-related problems.Support various software applications used within the organisation.Create, modify, and delete user accounts and permissions.Conduct training sessions on software applications and IT systems.Respond to user inquiries, track issues using our ticketing system and provide timely solutions.Deliver excellent customer service by addressing user needs and concerns.Maintain accurate records of IT assets.Contribute to various IT initiatives and projects as needed.
WHO YOU ARE: This job is for you if you have: Diploma in Information Technology, or a related field or equivalent work experience.1-2 years of experience in a technical support role or related field.Strong technical skills in Windows and MacOS platforms.Knowledge of IT best practices, security protocols, and data protection measures.Able to work shifts [between 07h00 and 18h30, Mon-Sat] Strong communication and interpersonal skills.Strong analytical and problem-solving abilities.
Skills you already have: Excellent follow-up and documentation skills.Strong organizational and time management skills.Internet savvy, familiarity with e-commerce.Must have a sense of urgency, be self-motivated, and be proactive.Friendly, polite, professional, and flexible.Ability to problem-solve.
JOINING THE BASH TEAM: WHERE YOU'LL BEWe are intentional about connecting and give you the tools & equipment to enable you to do work that matters.
We also believe that doing certain types of work happens best organically which is why we encourage our teams to travel so we can make magic happen face to face.
Our offices are a vibe.
They are decked out to make collaboration easy and help our team create lasting connections with each other.
BASH BENEFITS: WHAT'S IN IT FOR YOU?
A seriously smart team of people!
We are selective about who joins our team to make sure we're made up of the best of the bestAgency:Structures remain flat, accountability wideTop $$: The best people, in the right roles, earning at the top tier.
Our ethos is about quality and aligning merit and output with the rewards.
We believe in reciprocity.
Saving for your future: Saving is not easy.
Taking a chunk monthly for your future is imperative.
We provide the fund and support to do just thatQuarterly parties: Connection and community is our jamExtensive opportunity to learn: Library, interest groups and team rotationsExclusive shopping discount: Save when you shop across 29 of SAs biggest brands LIFE AT BASHWe are a team of data crazed, caring, overachievers with a sense of style and a need to push boundaries.
Everyone at Bash is committed to doing the best work of their careers and they are rewarded for it.
We welcome differences and want you to bring your best, full self to work - sometimes life is not easy and we get it.Bash is product and tech led but rooted in our values and principles.
They keep us honest and accountable, and provide our grounding.They help us learn and grow with every new person, every new idea and through our collective wins and failures.It is a rare opportunity to transform an industry and a retailer and we are only just getting started.
Now is the time to jump onboard.Come and be part of our community.
