IT Service Delivery Manager
Locations: Johannesburg
Time Type: Full time
Posted on: Posted Yesterday
Job Requisition ID: R18654
Job Description Responsible for all delivery activities associated with the identification, prioritisation and resolution of reported problems and to provide efficient and cost effective service to the business as well as managing resources to achieve the overall service delivery strategy.
Hello Future IT Service Delivery Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our Chief Risk Office talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can: Support best practice and innovation in the operational model through critical assessment of its workings and challenge to its design assumptions to increase IT service delivery. Draft and implement frameworks, methodologies, guidelines and procedures to support Root cause analysis as a discipline in the business for IT Service Delivery. Improve business decisions by providing accurate and reliable business intelligence together with analyzing trends and data. Ensure that client queries are dealt with proactively and accurately, within the agreed turn-around times and that responses are of a high quality. Build and sustain collaborative working relationships with relevant peers and stakeholders in order to achieve productivity synergies. Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements. Manage costs through initiatives/projects to contribute to the overall growth and profitability of an area of work. Ensure all the required hardware and software contracts and SLAs are up to date for the group. Responsible for the dynamic planning, scheduling, measurement and control of operational facilities to provide the agreed levels of service. Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth. Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed. You will be an ideal candidate if you: Have a tertiary degree or diploma in Computer Science or Information. Have experience with managing and configuring Jira and/or ServiceNow. Have experience working with and enabling different stakeholder groups. Love to analyze and find ways to optimize. Are skilled in documenting for various stakeholders of various levels: reports, processes etc. You will have access to: Opportunities to network and collaborate. Challenging working environment. Opportunities to innovate. We can be a match if you are: Curious & courageous - you're driven by always wanting to know more and learn more. Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it. Are you interested to take the step? We look forward to engaging with you further. Apply now! Application Closing Date: 30/08/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose this information to other parties.
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