Job title: IT Business Analyst - Logistics
Job Location: Western Cape, Cape TownDeadline: January 17, 2025
Job Overview:
The Business Analyst will be part of an internal support team which treats Maersk and other operational groups as their customers.
The position is a dynamic role comprehensive of being a WMS (Warehouse Management System) / TMS (Transport Management System) application specialist and understanding of operations processes with additional responsibilities related to project management, technical writing, and continuous improvement.
Our team has a range of initiatives including supporting flawless new customer onboardings and new system implementations, driving process standardization, proliferating best practices across the organization, supporting digital transformation, and more.
KEY RESPONSIBILITIES:
Supporting and driving new WMS and TMS implementations.
Supporting and driving IT system implementations.
Supporting and driving digital transformation efforts as well as helping create the initiatives.
Problem solving dynamic operational and/or systemic challenges.
Documenting processes and supporting in training and implementation of the processes.
Influencing change with a continuous improvement mindset geared towards identifying and eliminating safety and compliance issues, service issues, and operational inefficiencies.
Evaluating use of tools used by operators to ensure maximum ROI on investments.
Developing reporting tools and KPIs to maximize visibility into trends of the business.
Handling ad-hoc customer requests.
This position is responsible for, but not limited to, the following:
Leading new systems implementations.
Performing Level 1 and 2 Warehouse Management System (WMS) configurations.
Technical writing of Business Requirement Documents (BRD), Standard Operating Procedures (SOP), IOPs, and creation of process maps.
Training users on systems and processes.
Managing, communicating, and resolving operational, process, and systems issues.
Pro-actively identifying trends, process improvements, and customer needs and proposing and implementing solutions.
Acting as a liaison for cross-functional support teams (Administration and Operations) to achieve customer and company business objectives.
Creating and executing project plans crossing over several departments.
Creating measurable goals for projects and initiatives.
Tracking progress throughout the projects and initiatives.
WHO WE ARE LOOKING FOR:
Bachelor's degree in supply chain, Business Management, or a related field required.
Strong working knowledge of Microsoft Office Products, especially Outlook, Word, Excel, and PowerPoint.
2+ years of experience, preferably in the distribution, fulfillment, transportation, or other aspects of the logistics industry.
Previous experience in WMS Solutions / Implementation.
Self-starter attitude.
Ability to quickly learn new systems or software.
Ability to write clearly and concisely.
Ability to approach all situations with tact, high emotional intelligence, diplomacy, and discretion.
Research / Data Analysis skills.
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