It Admin Clerk

Job title : IT Admin Clerk
Job Location : South Africa,

Deadline : December 21, 2024

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Minimum Qualifications:


Diploma in IT Support Services


Minimum Experience:


3 years' experience of Help Desk Co-ordinator
Experience in Intermediate Ms Office and Desktop Support
Added advantage
Valid Drivers Licence


Key Outputs:


Reporting to the ICT OPS Specialist, the appointee will:
Operates helpdesk and call management system:
Man the IT helpdesk telephone, logging calls and notifying relevant technicians
Control the internal Help desk by logging all faults in accordance with the IT department's SLA
Department's SLA
Compile and distribute relevant reports e.g. call log reports
Follow-up with technicians on urgent and overdue calls
Support end-user callers on standard office products
Control and monitor Amatola Water IT Assets and software:
Control the booking in and out of pooled IT resources
Maintain register of users, allocated hardware, non-standard software and other allocated resources
Performs general IT Administration:
Obtain initial quotations with specifications and forward to SCM as required for various hardware and software
Follow-up with suppliers to ensure the timeous delivery of IT hardware and software
Assist with manuals and Integrated Management System
Coordinates in house training
Report on activities and performance



Administrative / Management  jobs