International German Assistance Coordinator

We are currently looking for German speakers to fulfill the position of Assistance Coordinator (ACO) (ECCT/ECP) The Company is the African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travelers.
Our current 54 staff members in Cape Town are handling insurance and assistance claims with high professional standards in an international office environment in various international projects in liaison with other Centers around the world.
Being a member of our team, you are responsible for assisting and helping travelers worldwide in difficult situations.
The main tasks are contact with our clients, the patients, hospitals, ambulance companies, tour operators, and others – the main aim of balancing this communication flow, is to arrange the medical or travel needs for the insured policyholder.
We are searching for reliable, open-minded, and flexible team players with the ability to analyze a situation and find a solution.
To have a better idea of what you would do at our company and our business, please see case studies and others.
Job Description: • Communicate over the phone and via email with policyholders, a worldwide network of medical providers, and our colleagues around the world.
• Coordinate logistic arrangements locally and internationally to assist policyholders in medical or difficult travel situations.
• Work closely with medical professionals internally and externally.
Job Requirements: • German speaker with full professional fluency, also in English • Proactive and performing well under pressure.
• Flexible and open-minded to ongoing changes and training • Previous work experience in Medical Assistance, Insurance, Claims Handling, or Tourism will be an advantage.
• Matric or higher • Competent computer user skills in Microsoft Office tools • Must be able to work in shifts including some weekends and evening/night shifts.
• SA VISA secured already, ideally.
• FSB registered – a big bonus.
We offer: • A background of a stable, global company • Training based on international professional know-how, systems, and various training platforms.
• 21 days' vacation per year • Free basement parking Remuneration: • Basic salary: R22,000.00 • Medical aid (paid by the company) for employees + 2 dependents.
• Retirement Annuity (10% of basic salary – paid by company) Start date: As soon as possible.