JOB TITLE: Internal Account Manager – ECG AREA: Durban, Kwa-Zulu Natal, South Africa INDUSTRY: ICT Salary / CTC: R 15 000 – R 18 000 (depending on current earnings, qualifications and experience) Report to: Sales Manager Job Summary: The purpose of this Internal Account Manager position is to build and maintain strong relationships with customers, ensuring their needs are met whilst driving revenue and business growth. Key Responsibilities: Ensure the development of profitable sales and the achievement of sales targets in the Durban region Responsible for the internal management of strategic account set Contact customers proactively to follow up on quotes and opportunities Attend to and initiate sales calls Develop and maintain strong customer relationships understanding their business needs, challenges, and opportunities Identify and build relationships with key stakeholders Build an active customer base, identifying sales opportunities and growing business revenue to achieve a sales budget on a continuous basis Implement the agreed business sales strategy Maximize sales by expanding orders and upselling Support the External Sales team in implementing sales strategy and in developing new sales opportunities Serve as the primary point of contact for customers Act as liaison between customers and Company departments to communicate and co-ordinate deliveries, general information, ETAs, and provide feedback Provide exceptional customer service by promptly addressing queries, resolving issues, addressing complaints, and ensuring SLAs are met Prepare and compile all quotations as per specifications Process orders Process relevant delivery notes and documentation Meet and exceed the agreed SLAs on quoting and deliveries Negotiate prices to achieve sales targets Follow up on orders with other departments to meet SLAs Update the External Account Managers daily, providing them with feedback on accounts Prepare and present management with weekly sales and activity reports, including pipeline, run rates, and daily quotation reports Work closely with internal departments, including the Brand and Logistics teams, to ensure seamless execution of customer requirements Liaise with stores and dispatch regarding deliveries of all orders and supply of invoices Attend product training and acquire updated knowledge in terms of brands, products, and operating processes Update stock reports, backorders, and orders received on a daily basis Liaise with clients as well as partners on daily queries Work committedly within agreed-upon company-targeted budget revenue, marketing, and expense parameters Attend Sales and Brand events EXPERIENCE AND KNOWLEDGE: A minimum of two (2) years of Account Management and Sales Experience Distribution experience is advantageous Understanding and/or experience within the commercial sector Working experience in a customer service environment Experience preparing and presenting quotations Experience developing sales plans and closing deals SKILLS AND EDUCATION: Matric is essential A tertiary qualification in Sales, Business Management or IT will be an advantage Proven sales skills/ability Excellent verbal and written business communication skills Excellent interpersonal skills Good attention to detail Developed negotiation skills Good time management and well organized i.e., deadline driven, able to plan and prioritize a high workload Technology driven Able to complete basic calculations (ability to work with numbers) PERSONAL ATTRIBUTES AND QUALITIES: Able to work in a pressured environment, to chase and meet targets Passionate about sales Excellent communicator Enjoys building customer relationships Good at collaboration and working as a team Good conflict management skills Interested in IT products and technology Strong administrative abilities Self-managed and able to take accountability Proactive individual with high energy Analytical thinker with the ability to problem-solve COMPLIANCE COMPETENCIES Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual and other requirements as mandated by the Company Code of Conduct. Keep up to date with changes in applicable compliance obligations, controls and measures relevant to the role. EXTRAS Travel Required: No Driver's License & Vehicle: Yes Grooming: Must be well-groomed and present a positive corporate image Languages: English
