Business Unit: Discovery Connect
Function: Call Center / Contact Center
Date: 28 Aug 2024
Discovery – Connect
Telesales Team Leader
About Discovery
Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Connect
People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client's first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.
Job Description
The successful candidate will be expected to lead, manage and guide a team of Telesales short-term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.
Key purpose
To lead, manage and guide a team of Telesales short-term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.
Key Outputs
The successful candidate will be expected to perform the following key outputs:
Leading and managing a team of 10 – 12 telesales short-term agents
Performance Management, coaching and developing team.
Drive staff to achieve required targets and is accountable for teams overall sales targets
Assessment of consultants calls - QA.
Assisting with interviews & Role plays.
Dealing with elevated queries/problems.
Managing the ongoing relationship between brokers.
Ensuring continual communication between management and staff.
Adhere to and enforce internal policies.
Inspire, motivate and support team.
Able to work overtime from time to time, which may include weekends.
Personal attributes and skills
Excellent verbal and numeric communication skills
Sales Orientated
Quality driven
Attention to detail
Strong Interpersonal Skills
Strong Leadership skills
Problem solving skills
Decision making skills
Stress tolerance
Excellent time management skills
Organizational awareness
Ability to work within a team and drive team culture
Qualification & Experience
Grade 12 – essential
4 years outbound/ Inbound experience – essential
3 years Team Leader/leadership experience – Non negotiable
Proficient in English – essential (writing, reading, speaking)
Bi-lingual – advantage (writing, reading, speaking)
Computer literate - MS Office, especially Excel – essential
Regulatory Exam and NQF 5 FAIS credits
BCOMM or related degree will be advantageous
EMPLOYMENT EQUITY
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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