Instructor and Program Services AdministratorDate Posted: 07/18/2024
Req ID: 38749
Faculty/Division: School of Continuing Studies
Department: Sch of Continuing Studies
Campus: St. George (Downtown Toronto)
Description: About us:
The University of Toronto School of Continuing Studies (SCS) offers an extensive roster of over 850 courses, over 40 program areas, and more than 125 certificates across a broad range of fields that help learners succeed in their careers, satisfy their curiosities, fulfill their passions, and live their best lives. Courses are delivered by our team of 800+ instructors, all of whom are industry or subject matter experts who are passionate about teaching and learning.
Complementing our academic offerings are our English Language Program and an expedient and professional Comparative Education Service for learners seeking to have international credentials assessed in Canada.
Your opportunity:
The Instructor and Program Services team at U of T School of Continuing Studies (SCS) is responsible for providing a high level and volume of administrative support to ensure the seamless operations of the school's non-credit, open enrollment courses and certificate programs. With a focus on quality, efficiency and best-in-class service, we ensure successful delivery of over 850 courses and 125 certificate programs in a highly collaborative, fast-paced team environment. Our team is committed to providing the highest level of support to our academic programs, industry-leading instructors, learners and partners.
Under the general supervision of the Manager, Instructor and Program Services, you will be responsible for the administration of an extensive portfolio of courses and programs. You will also be the primary administrative contact for a large group of instructors, providing orientation, contract administration, and support services for the full teaching lifecycle.
Verifying the accuracy of course enrollment/course description informationCoordinating the preparation and distribution of program and/or course materialMaintaining course information on student information systemsDetermining logistical details and activities for events and/or programmingPreparing draft employment letters using templatesPreparing contracts using templatesProviding orientation to others on work procedures and practicesEssential Qualifications: Bachelor's Degree preferably in Business Administration or equivalent combination of education and experience.Minimum two years experience administering large-scale programs in a cost recovery setting. Preferably in an adult education setting.Experience performing high volume course scheduling for multiple course delivery methodsExperience in a fast-paced client services environment providing exceptional program support to a large, diverse client group.Experience responding to learner and instructor issues with sensitivity and exercising sound judgement to escalate as neededExperience coordinating events, conferences and seminars and troubleshooting standard AV equipment.Experience with drafting contracts and working with numerical calculations.Proficient in the MS Office suite (particularly in Word, Excel, Powerpoint and Outlook)Experience working with electronic learner registration, LMS (learner management system) curriculum management systems, educational software and reporting applications (such as Examview Tableau, or Canvas)Able to problem-solve and respond to unanticipated or unusual events quickly and professionally, exercising initiative, tact, and diplomacySkilled in handling multiple tasks simultaneously while maintaining meticulous attention to detailCommitted to providing best in class client services, demonstrating sensitivity to the needs of learners, instructors and staff from diverse backgroundsAn excellent communicator and able to demonstrate exceptional interpersonal and communications skills (verbal and written)Able to work effectively in a fast-paced business environment, under pressure of frequent deadlines, interruptions and changing prioritiesSkilled in reviewing and editing course materials for spelling, grammar and formatting in a variety of document formatsAble to embrace change while continuing to organize and maintain a high volume of quality workAble to work with minimal direction and demonstrate initiative. Ability and willingness to work some evenings and weekends as required.Assets (Nonessential): Experience supporting continuing education, non credit or professional development adult learnersTo be successful in this role you will be: AccountableAdaptableMeticulousMulti-taskerOrganizedPossess a positive attitudeProactiveTeam playerClosing Date: 07/26/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: USW Pay Band 09 -- $66,715. with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Lived Experience Statement:
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Diversity Statement:The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
Accessibility Statement:The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact ******.
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