Hotel Receptionist

ResponsibilitiesWelcome, assist and direct guests correctly in a friendly and polite wayProvide high quality customer service at all timesCheck the guests in/out, take paymentsManage telephones, emails and reservations in a prompt and professional mannerEnsure that all correspondence is recorded and filed accuratelyEnsure that all bookings are guaranteed and no show charges/late cancellation charges are applied where appropriateReview guest special requests and ensure that they are met or exceededHandle problems that arise in an effective professional mannerWork with all hotel departments to ensure guest expectations are met or exceededPerson SpecificationEssential:Experience of managing customer relations face to face and via phoneHigh level of spoken and written EnglishCustomer Service Skills e.g. face to face, telephone, email etc.Desirable:Proven experience in hospitality, reception and admin or similar customer facing roleCash handlingFamiliarity with Opera softwareSeniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesBusiness Consulting and Services
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