Luxurious Lodge in the Timbavati Reserve is recruiting an experienced Hospitality Manager to assist the Lodge and Operations Manager. This is a live-in position. Experience required: Valid unendorsed SA drivers license essential MS Office knowledge essential PANstrat Knowledge beneficial 3 to 5 years experience in a 5-star operation in a camp manager/Duty manager role Experience in the service industry especially in dealing with guests and staff Managerial experience Be motivated, friendly and proactive when dealing with lodge operations and guests expectations A person with a positive attitude Willingness to learn and grow Have a training mentality Open to feedback Duties include: Prepare welcome and departure notes for guests Check guests in during the day and manage dietaries, or any other special requests Meet all guests, check-ins, check outs, hosting guests and site-inspections Assist in training and developing of staff as necessary Work closely with the Senior Management team to ensure a seamless daily operation Innovate new ideas and ways to edge the brand and improve Check set ups for breakfast, lunch and dinner Be a critical part in the managing of the butlers department Make sure the main area is always tidy and styled to the BOPs Host guests at mealtimes Work closely with butlers and Lodge managers to maintain a high service standard Willingness to assist the Operations Manager and Lodge Manager with monthly stock takes and any stock orders that need to be done Assisting with general administrative work, including emails, staff rostering and daily allocations Assisting with General Management of Stock Control Keep open communication with all departments Help Operations Manager & Lodge Manager with Lodge Operations when either goes on leave Pay close attention to day sheet information such as dietary requirements and medical requirements for guests