Healthcare Customer Advisors

Our client, a World-renowned BPO in Cape Town, is looking for Healthcare Customer Advisors to join their growing team.As a Healthcare Customer Advisor, you will handle majorly inbound inquiries, ensuring a positive customer experience and maintaining an in-depth knowledge of customer needs.Essential FunctionsAddressing incoming telephone, digital, or written inquiriesAssisting customers with complex benefit questions, resolving issues, and educating healthcare membersStrong attention to detail and complex problem-solving skillsEffective communication, empathy, and motivational skillsMinimum RequirementsMust have a National Senior Certificate (Matric Certificate)Must have a clear credit record, non-negotiableMust have a clear criminal record, non-negotiableMust be willing to work night shifts, non-negotiableMust have 1 year unbroken call center experience from UK or USA Market1 year Healthcare Industry experience - advantageFamiliarity with basic medical terminology and concepts used in US health insuranceClear written and verbal communication with CEF Level B2Salary: R 7900 basicShifts and Benefits:Working Hours: Monday to Friday: 14h00 - 02h00Night shift allowance of R1000Medical Aid contribution R764Free transport to home - within 35km radius from CBDLocation: Based in Cape Town, CBDSurgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore, encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email ******
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