The Head of Operations is the driving force behind our client's business's daily operations, orchestrating the flawless delivery of exceptional products and services. You will conduct a symphony of efficiency within their platform, harmonizing customer satisfaction with ambitious business objectives. Behind the scenes, you masterfully navigate back-office responsibilities to guarantee compliance with regulatory standards and industry benchmarks.
Your key job responsibilities as the Head of Operations in Johannesburg will include:
Product Management: Collaborate with external partners to oversee the product roadmap and prioritize projects for enhancement.Payment Processing: Work with external partners to implement and optimize localized payment solutions, aiming to improve user experience, first-time deposits (FTD%), retention rate (RR), and return on investment (ROI).Customer Experience: Partner with the Fan Experience Manager and Team Leads to analyze and improve customer service, implementing process enhancements to reduce resolution time and boost Net Promoter Score (NPS).Compliance: Establish and nurture relationships with regulators, ensuring adherence to regulatory requirements across all operational territories.IT/Data Security: Collaborate with external partners to manage IT systems and ensure compliance with data protection regulations, KYC, and other legal requirements.People Operations: Work closely with the People Operations Manager to drive staff engagement and maintain HR compliance.Financial Management/Compliance: Partner with the Finance Manager and external providers to handle supplier payments, generate accurate management accounts, and ensure regulatory compliance.Strategic Planning: Collaborate with the Executive Committee to define the company's strategic objectives and execute operational plans to achieve them.Requirements for this Head of Operations job in Johannesburg:
Bachelor's degree in business administration, operations management, finance, or a related field.At least 5 years of experience in business, preferably within the betting or similar industry.Familiarity with regulatory requirements and best practices in the betting iGaming industry, or the ability to quickly acquire such knowledge.Proven ability to manage operations and deliver results in a dynamic environment.Strong analytical and problem-solving skills, with a penchant for data-driven decision-making.Excellent communication and interpersonal abilities, adept at engaging with both internal teams and external stakeholders.Leadership skills to inspire and motivate teams, fostering a positive and collaborative work atmosphere.If you're prepared to embark on an exhilarating journey, seize this opportunity to become a key player in our client's dynamic team! Submit your application today to be a part of our thrilling adventure.
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