Guest Service Agent

Job ResponsibilitiesWelcoming guests as they arrive at the property and making a positive first impression.Checking guests in and showing visitors to their rooms.Monitoring phones and e-mails to assist guests and address their questions before, during, and after their stay.Making and updating reservations in the booking system.Providing guests with tailored recommendations and information about local attractions and restaurants.Helping travellers with their luggage when checking in and out and offering valet services.Handling credit card transactions and collecting and refunding deposits.Scheduling wake-up calls and room service deliveries.Telling guests about special features, such as the spa, on-site restaurants, and any events.Addressing concerns or complaints and resolving issues by providing excellent service.Maintaining accurate records of guest interactions and transactions.Noting important details, such as allergies, special occasions, or room requests to accommodate guests.Communicating with local restaurants, transport agencies, and tour operators to find promotions, ask about discounts, and make reservations.Managing room availability, allocating rooms, and offering upgrades where possible.Coordinating with the maintenance and cleaning teams to ensure rooms and shared spaces remain tidy.Providing important safety and security information to guests and communicating with security if there are any issues or suspicious activity.Monitoring guest satisfaction and responding to or implementing feedback.Maintaining professionalism and being courteous while following the property's policies and procedures.Creating a welcoming environment to ensure a positive guest experience during their stay.Job Type: Full-time
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