Guest Relation Manager

Company DescriptionThe Accor hotel chain operates more than 5,400 hotels in 110 countries. We offer you the opportunity to learn from authentic, experienced Hungarian and foreign colleagues in a motivating international environment.A good atmosphere, a direct tone of voice and trust in each other are the feedback from our colleagues that you will surely want when you think about your future job. We believe you'll find your place with us, and we believe we'll achieve great things with you!We look forward to your application, and you can be part of our passion for hospitality!Job DescriptionAssist guests with check in and checkout, as well as other cashiering dutiesReview arrival lists and prepare compendiums prior to guests' arrival and check-into system if necessaryWelcome guests on arrival, register and issue room keys according to departmental standards and proceduresEnsure that members consistently receive all benefits, and repeat guests and other VIP's receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrivalLiaise closely with other relevant departments to ensure that guests requests and needs are metUpdate and maintain repeat guest history systemHandle guests' complaints and comments tactfully and efficientlyQualificationsKnowledge and ExperienceDiploma in Tourism / Hospitality ManagementMinimum 1 year of relevant experienceExcellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageCompetenciesGood communication and customer contact skillsService oriented with an eye for detailsAbility to work effectively and contribute in a teamSelf-motivated and energeticMust be well-presented and professionally groomed at all timesAdditional InformationWHAT WE OFFER:Exciting and challenging job in a unique 5-star property, a 136 rooms managed hotelLocated in the heart of Budapest, right in the city center (District 6)Unique, modern, friendly working environment in a brand-new hotelOpportunity to gain experience in a multinational environmentPositive, young, dynamic teamCareer development in the worldwide Accor networkPackage of benefits and perks of working for AccorHOW TO APPLY:If you are interested in working with us, please send your English CV!
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