Guest Liaison Officer - Camps Bay

5* Hotel in Camps Bay is currently recruiting for a passionate and detail orientated Guest Liaison Officer to provide exceptional personalised service to our guests at all times by anticipating guests needs and exceeding expectations.
Enhance the guest stay by welcoming them and facilitating any special requirements
Ensure that all guest information relating to the guest experience and their service expectation are clearly communicated to all relevant parties within the Hotel
Ensure that their cash is accurately managed and fully accounted for at all times
Ensure that all administrative duties related to the position are preformed accurately and in a timely manner
Ensuring that guest profiles are correctly updated
Promote the interval service providers (e.g. restaurant and spa) as a priority over external service providers
Ensuring that every revenue-generating opportunity is fully exploited in a discreet manner through suggestive selling
Requirements:
Grade 12
Hospitality Diploma
At least 2 years' experience in a 5* Hotel or 1 years' experience in a Front Office environment
Be computer literate with working knowledge of Microsoft Office and Outlook
Have knowledge of a Property Management System at Operator Level; exposure to Opera advantageous
Be highly presentable
Possess excellent command of the English language with solid verbal and written communication skills
Be fluency in one other local language
Ability to multi-task
Be able to work shifts, week-ends and public holidays